• Are you an experienced Tier 2 Technician with MSP experience who desires to work on challenging IT issues and help drive IT success for a wide variety of organizations?
• Are you tired of spending hours commuting to your current role? Want to be closer to home and have a hybrid role of both work from home and from the office?
• Want to work with close-knit collaborative IT gurus who also share your love for technology?

Cybertools, Inc., a local and fast-growing IT managed services provider and consulting firm in the Greater Puget Sound area, is looking to grow our IT technician team and are looking for an advanced, highly detailed Tier 2 technician. We want to make a difference in the small and medium business space by ensuring that businesses are prepared to respond to cyber threats, able to count on their technology to conduct business and be prepared to scale.

We're a growing MSP. As a member of our collaborative team, your input is valuable in making an impact both for our clients and our company’s growth. We value our employees and want to ensure that as Cybertools grows, your influence is recognized and rewarded. Our goal is to retain our employees by valuing them and treating them like family.

As an employee, you will:

• Represent our company and interacting daily with all levels of our client’s workforce, from C-level to business and technical end-users to perform a wide range of technical computing and information systems support.
• Plan, implement, maintain, administer Microsoft infrastructure systems for single- and multi-site CUSTOMER environments.
• Provide support for systems, network, and servers.
• Execute IT deployment and new client onboarding projects while working closely with clients. Manage project expectations and deliver on time and on budget.
• Manage, administer, troubleshoot, and maintain Windows server and cloud environments.
• Research and recommend new technologies for customers aiming to improve their business processes.
• Deploy, test, and administer security best practices that match the client environment and suffice relevant regulatory compliance.
• Develop and deploy systems to facilitate efficient maintenance and administration of client networks.
• Ensure security, availability, and performance of network infrastructure through maintenance and standardization.
• Solve Tier 2 problems while providing a personable and an impeccable standard of customer service experience.
• Document resolutions as you troubleshoot so that we do not continually have to reinvent solutions.
• Continually evolve your knowledge of new technologies to ensure our clients can stay on the cutting edge.

Qualifications:

• Associate or bachelor’s degree in a computer related field.
• Previous IT support experience providing technical support/troubleshooting, in an MSP environment or a similarly related position.
• Previous experience in the technical industry; with at least 2 years as a tier 2 technician, having at least three years’ experience in administrating and troubleshooting Office 365, and Windows Operating Systems (Desktop and Server)
• Related IT certifications or Microsoft technologies desired.
• Deep understanding of networking technologies for single and multi-site environments (VPN, DNS/DHCP, firewalls, layer2/3 switches, network monitoring).
• Solid technical knowledge of all aspects of Windows Server including installation, administration, troubleshooting, preventative maintenance, capacity planning, monitoring, and security.
• Understanding of Virtualization (VMware and Hyper V)
• Experience with Azure, AWS, Office 365 deployment, management, networking
• Experience with VOIP system support (Intermedia)
• Strong critical thinking and organization skills with the ability to work on many tasks simultaneously in a fast-paced and high-pressure environment.
• Excellent interpersonal skills, including verbal and written communication skills along with excellent listening skills.

Other Needs:

• Regular and reliable attendance to our Puyallup location. A reliable and productive home workspace for hybrid days (after probationary period.)
• Some local travel to clients using our company vehicle.
• A background check and a valid driver’s license with a clean driving record.
• Citizenship is required - we're unable to sponsor at this time.

Hours:

Monday – Friday

Pay will be commensurate with your previous and relevant IT experience and knowledge.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Tier 2: 2 years (Preferred)
• Help desk: 4 years (Preferred)

Work Location: One location

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