Tier II Support Specialist

Job Description:

Provide assorted printer\printing calls and Tier 2 support to EPA employees (Region 5).

Location: Ralph H. Metcalfe Federal Building 77 West Jackson Blvd Chicago Illinois 60604

Required Skills & Experience:

• A minimum of 3 years computer/hardware/software troubleshooting experience and help desk support experience.
• Have at least 3 years hands-on work experience of Microsoft Windows operating platforms.
• Have at least 3 years’ hands-on work experience of Microsoft Office Suite Application.
• Have at least 3 years’ hands-on work experience of printers and software. Have at least 3 years Windows 7 or Windows 10 software or equivalent software.
• Tier 2 support including software, pcs/laptops/tablets, smart phones and printers/multi-functional devices (MFD).
• Resolve escalated printer and printing calls. Troubleshoot local and network printers as well as, computer hardware and software issues. Order printer supplies, maintain regional network printers and contacts vendors for parts or escalation of problems.
• Demonstrate above average verbal, interpersonal and written communication skills

Responsibilities:

• Answers 3-Help User Support Help line and provides first line computer support if needed.
• Advances problem calls to second line support and create Remedy tickets for Technician visits

Education: BA/BS in Computer Science field preferred

Clearance: Must be Eligible

Certifications: MCP

Company Description

LinTech Global is an award-winning, ISO certified, CMMI L3 appraised, and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Our services include Software Development, Systems Integration, Data Management, Financial Management, Operations & Maintenance, Cyber Security, and Training and Audio/Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on “Top 50 Companies to Watch”, Washington Technology’s Annual “FAST 50”, and Inc. 500. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match; up to 5%, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

http://lintechglobal.com/wpcontent/uploads/2017/09/poster_screen_reader_optimized.pdf

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60604: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• MCP (Preferred)

Work Location: One location

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