Training Manager - Denver 9-1-1 Job at City and County of Denver
About Our Job
Denver 9-1-1 Emergency Communications Center is seeking a Trainer Manager for the City and County of Denver 9-1-1 Call Center.
This position supports a 24/7 operation and may require working night and weekend hours. Some WFH possible, on a case by case basis.
Denver's 9-1-1 Communications Center is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire, paramedic, animal protection and alternative response resources. Our dedicated Emergency Communications Operators gather critical information from callers and send the information via computer to police, fire and or paramedic dispatchers who are responsible for relaying the information to the first responders. The 9-1-1 team works in partnership with Denver Police, Denver Fire, Denver Health Paramedics, the Support Team Assisted Response (STAR) team, and Denver Animal Protection to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver.
The Denver 9-1-1 Emergency Communications Agency processes 9-1-1 and non-emergency calls from the citizens and visitors in the City and County of Denver. More than 1.8 million telephone calls for service are received annually, the majority of which result in the dispatch of police, fire, rescue, or emergency medical responders.
Job Responsibilities:
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Directs and manages the Training Department of Denver 9-1-1. Represents the section’s positions, initiatives and interests with a focus on the delivery of a world class 9-1-1 training curriculum. Ensures training staff are sufficiently knowledgeable and dynamic regarding customer service protocols and performance expectations.
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Implements initiatives, and achieves goals, objectives, and key performance indicators (KPIs) for the Training Department. Optimizes training performance by meeting or exceeding the established KPI performance benchmarks.
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Works in partnership with the other members of the senior leadership team, including 9-1-1 Operations, NCIC, and STAR, to support a cohesive vision and direction for Denver 9-1-1.
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Organizes and applies Training standards, procedures, systems and guidelines.
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Implements policies, programs, operating procedures and practices for the Training Department and effectively manages operating costs. Ensures all budgets remain at or below established targets.
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Coaches, mentors, and challenges staff. Champions continuous improvement, including devising new strategies and new opportunities. Leads staff development initiatives that include training, development, and succession planning.
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Develops goals, documents performance, provides performance feedback and formally evaluates the work of each employee; provides reward and recognition for proper and efficient performance. Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.
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Fosters an atmosphere of innovation in order to challenge the organization to think creatively, especially as it relates to positive resident experience opportunities.
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By position, actively participate on the Department’s emergency preparedness and response team(s) to support meeting the Department’s public health and environmental responsibilities outlined in the City’s Emergency Operations Plan.
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Performs other related duties as assigned.
About You
Our ideal candidate will have:
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Strong leadership skills
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9-1-1 management experience
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Effective communication skills including written, active listening, and non-verbal communication
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Education requirement: Bachelor's Degree in Business Administration, Education, Sociology, Psychology, or a related degree.
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education requirement: Bachelor's Degree in Business Administration or a related field based on a specific position(s).
Experience Requirement: Three (3) years of Supervisory experience.
Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
Additional appropriate education may be substituted for the minimum experience requirements.
License/Certifications: By position, requires a valid Driver's License at the time of application.
By position, requires certification or licensure related to area of work at the time of application or by the completion of probation.
Licenses and certifications must be kept current as a condition of employment.
Experience Requirement: Three (3) years of Supervisory experience.
Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
Additional appropriate education may be substituted for the minimum experience requirements.
License/Certifications: By position, requires a valid Driver's License at the time of application.
By position, requires certification or licensure related to area of work at the time of application or by the completion of probation.
Licenses and certifications must be kept current as a condition of employment.
About Everything Else
Job Profile
CA2750 Manager
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$91,816.00 - $151,496.00
Starting Pay
Based on education and experience
Agency
Emergency Communications
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
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