Tablet is all about discovering the world's most extraordinary hotels — places where you'll find a memorable experience, not just a room for the night. For 20+ years we’ve scoured the earth, evaluating hotels that meet our high standards across every price point, creating a hand-picked selection that’s proven and inspired. In fact, our painstaking curation led to Michelin making us the official hotel selection of their legendary MICHELIN Guide. The MICHELIN Guide had always been a benchmark in gastronomy. Now it’s setting the same standard for hotels.

Our mission is to open doors to places people will love that they might not have found on their own, extraordinary places that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union.

Headquartered in New York City, we operate in eight languages, with thousands of incredible hotels located in over a hundred different countries. And if you really want to take it to the next level, our Tablet Plus Travel Club provides VIP upgrades and amenities at hundreds of our properties.

Travel Specialist (Bilingual English/German)

The Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company our Travel Specialists’ mission is to create a customer experience so incredible it defines the brand.

Travel Specialists convert new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimize damage (regardless of the source) while demonstrating resourcefulness and grit, and are able to predict and get ahead of conflicts.

As a Travel Specialist you’ll assist our clients via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback. You’ll also be an ambassador of our Tablet Plus program.

Maintaining an incredible customer experience requires timely and concise communication between clients and hotel partners with an ability to manage expectations in a high-volume and collaborative setting. Our ideal candidate has a sincere desire to ensure our clients’ needs are satisfied quickly and simply.

Requirements:

• Superb oral and written communication in English and German
• Customer-facing experience in travel, hospitality, or related luxury industries
• Proficiency with Google Workspace or other cloud-based document creation and collaboration platforms
• Experience communicating over chat platforms like Slack in tandem with email and phone

Travel Specialists are asked to work at least two paid holidays per calendar year. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. The starting schedule for this role is Friday - Tuesday 11am - 8pm EST.

$58,250 USD Annual Salary

Please submit your resume in English to apply.