Universal Banker II (Teller Supervisor Float) Job at Salem Five
Job Details
Description
Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:
ENSURE ASSIGNED STORE GOALS ARE ACHIEVED:
ENSURE SERVICE QUALITY:
ENSURE OPERATIONAL INTEGRITY:
EDUCATION AN/OR EXPERIENCE
Undergraduate and/or relevant retail sales experience; sales experience and demonstrated results; self motivated; excellent interpersonal, communication and problem solving abilities all required. Previous supervisory/management experience highly desired. 2 to 3 years in retail banking preferred, not required.
ENSURE ASSIGNED STORE GOALS ARE ACHIEVED:
- Participates in the company’s sales program on the Teller line and Platform. Utilizes the sales process to identify customers’ and prospects’ product and service needs.
- Makes financial suggestions or refers leads to other business units such as SFIS, SFBI, Mortgages and HELOC.
- Accounts for sales activity and sales goals.
- Addresses customer questions/issues.
- Tracks all customer contact for follow-up.
- Demonstrates alternative delivery options for customers.
ENSURE SERVICE QUALITY:
- Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management
- Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)
- Proficient utilizing the Internet (mobile and desktop) to search and locate information
- Services customer needs on the platform; opens and closes accounts including Consumer Loans and Business Services.
ENSURE OPERATIONAL INTEGRITY:
- Complies with procedures for security, audit, check cashing guidelines, government regulations and Bank policy and procedures.
- Provides supervision, guidance and work assignments to Universal Banker I’s in the absence of the store manager.
- Processes all Teller transactions as well as complex operational or customer requests.
- Responsible for Cash control, ATM and Branch settlement.
- Opens and Closes Store.
EDUCATION AN/OR EXPERIENCE
Undergraduate and/or relevant retail sales experience; sales experience and demonstrated results; self motivated; excellent interpersonal, communication and problem solving abilities all required. Previous supervisory/management experience highly desired. 2 to 3 years in retail banking preferred, not required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
With a rich history and a strong reputation for growth, service and innovation, Salem Five offers employees a sense of stability and pride. Salem Five also offers a comprehensive salary and benefit package including health insurance and matching 401k plan. Qualified candidates may submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.
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