Scout Clinical, a part of the Meeting Protocol family, offers comprehensive clinical trial patient services that are adaptable to fit the precise needs of each patient, site, sponsor, and study. At Scout, our mission is to be regarded as the best clinical trial patient travel and reimbursement company in the world. Scout offers a stress-free, confidential, and personalized process of supporting patients in studies anywhere in the world. We are recognized as a leader in our field for quality, service, attention to detail, and stellar team members. If this sounds like you, we’d love to have you join our rapidly growing team!

Position Summary:

We are seeking a fully remote Patient Liaison to join our team. The Patient Liaison provides customer support to patients and clinics involved in pharmaceutical research trials. You would be responsible for ensuring customers (patients and clinics) of Scout Clinical receive excellent and consistent service. This includes reviewing travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner

Responsibilities of this position include but are not limited to:

• Serve as the primary point of contact to our patients, study sites, vendors, and other related parties
• Scheduling travel requests for patients enrolled in clinical trials, including:
  • Arrangements including flights, hotel, ground transportation, and special needs assistance
  • Interaction and management of vendors handling travel requests
• Expense reimbursements to patients for approved expenses
• Responsible for training study site personnel on how to use the online portal including:
  • Creating/entering requests in the portal
  • Obtaining approvals for, and distributing all necessary patient and site-facing documents and brochures to the project management team

The ideal candidate will have the following experience, skills, and knowledge:

• Minimum of three years experience within the customer service or life sciences industry preferred
• BS or BA degree preferred
• Strong computer skills (Excel, Word, Outlook, Internet Explorer)
  • Ability to modify, edit and create Excel spreadsheets, and Word documents
  • Ability to conduct hotel/venue/destination research online
• Knowledge and understanding of foreign currency and ability to convert to USD
• Ability to handle multiple projects/tasks simultaneously
• Ability to track and manage key dates/deadlines

The ideal candidate will have the following competencies and qualities:

• The ability to learn quickly
• Customer service oriented: timely, professional, courteous correspondence and communication with clients, vendors and colleagues
• Strong attention to detail, well organized, with an ability to prioritize and multi-task
• Patient, flexible attitude
• Ability to work within and meet strict deadlines/time management
• Ability to work under pressure in a fast-paced, demanding environment
• Self-motivated but also follows instructions
• Good communicator/articulate
• Team Player, hard-working and reliable, takes pride in own work
• Ability to work with financial information / calculate currencies
• Ability to evaluate and negotiate proposals from 3rd party suppliers
• Forward thinking / forward planner and problem solver
• Highly ethical, diplomatic, and discrete

MPW/Scout offers a competitive compensation and benefits package that includes contributions to your HSA and 401k matching. Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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