The Research team is growing at BlackLine, supporting design, product, and other departments to help them make better informed decisions. We are looking for someone not afraid to voice ideas and give their input into how to best grow research at BlackLine, as the organization is looking to transform the finance space with novel technologies.
This role will collaborate and align with design, product, engineering partners, and more, to plan out research projects to answer important research questions. The ideal candidate will have a passion for collaborating and finding new ways to streamline and grow the research practice.
The User Researcher will contribute to the standardization of process and best practices within the growing research team and between cross-functional teams. This role will also participate in planning, goal, and success metrics creation in the research team as well as helping the team to reach the next level. The candidate should be comfortable in various UX methodologies, workshop facilitation, principles of design and UX best practices with good hands-on skills. The candidate should be a UX evangelist who has a passion for helping bring user empathy to the forefront of all that BlackLine does.

• Create deep empathy and understanding of BlackLine users and represent their voice in product discussions with product managers, designers, engineers, and key stakeholders
• Own and run small to mid-scale research projects from beginning to end: plan, design and execute end-to-end user research studies, utilizing qualitative and quantitative methodologies
• Support large scale, org-wide research projects
• Analyze and report out on both quantitative and qualitative data
• Engage and collaborate with various stakeholders to define research questions and finding the right mix of methods to answer those questions with rigor and form actionable insights from research
• Plan and facilitate workshops with various members within and outside the organization
• Manage recruitment and research repository
• Consistently groom user personas and critical user journeys
• Promote the value of human-centered design with research
• Contribute to research strategy, vision, and roadmap
• Help build a stronger research team by process and best practices optimization
• Support a culture of research evangelization & democratization

• 3–5 years of applied user research
• Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, Data Science, Statistics, Human Factors, or another related field.
• Understanding in variety of qualitative and quantitative methodologies, including but not limited to, interviews, usability testing, card-sorting, field studies, surveys
• Experienced in conducting user research studies end-to-end, from defining research questions and goals, method selection, to analyzing and sharing out results
• Understanding in user needs evaluation, usability evaluation, metrics and measurements, stakeholder management, workshop facilitation
• Experience in working in agile environment
• Experience working with large data sets/volumes of information
• Excellent written and verbal skills to articulate concepts, feedback and rationale and promote research-led initiatives
• Kind, assertive, positive, easy to work with, and a team player
• Formal portfolio presentation is required during interview

• Education: Master’s degree preferred.
• Statistical analysis is a plus
• Experience scaling research processes and operations within an organization is a plus
• Enterprise SaaS experience
• Experience with FinTech products/Finance Operations Management suite

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.