We're busy and we have generous guests, and this position is part of the tip pool!

HopCat's mission is simple: Be the best damn beer bar on the planet. Our restaurants are designed, stocked, and staffed with one mission in mind: To bring you great beer. But our mission goes beyond this: We work to create welcoming, inclusive atmospheres where our guests and employees are encouraged to be themselves.

All team members receive training in our industry-leading recycling and composting program, which allows us to divert up to 90 percent of our waste from landfills. At HopCat, youll be part of a work family that strives to make the world a better place by giving back to our communities and building teams that reflect and celebrate the diversity of the areas we serve.

To get a feel for the unique vibe we try to create at each restaurant, check out these videos and visit our website:

HopCat: https://hopcat.com/https://www.youtube.com/watch?v=-sF6xu_yG5M&t=25s

Benefits:

• Employee assistance program
• Employee discount
• Referral program

A utility employee is vital to operations & contribute to guest service through polite & timely delivery of meals as they are in the role of a food runner, busser and expo. Each utilitys primary objective is to support service & give guests the best experience imaginable while maintaining a fun & inviting work atmosphere.

REQUIREMENTS:

- Able to work long hours; on your feet, carrying trays & climbing stairs

DUTIES:

• Interacts warmly with guests (guest right of way, navigating toward restroom, etc.)
• Sets & stocks expo area & date labels all food products (dressings, garnishes & condiments)
• Monitors timing of product preparation & checks presentation of items before leaving the kitchen
• Uses a tray when carrying more than 2 items
• Greets guests warmly before placing or removing anything from the table
• Delivers food items to guests following pivot system, announcing item name & modifiers (gives correct meal to correct guest per ticket & never auctions food)
• Always asks is there anything else I can get for you? before leaving the table
• Provides guest with whatever is needed to make their experience comfortable & enjoyable
• Supports guest service by pre-bussing tables, emptying bus tubs, sweeping floors & taking out trash/recycle/compost
• Maintains neat work space & sets fellow employees up for success by completing daily side work
• Works & communicates well with guests, fellow employees & management

SKILLS:

• Executes each shift using a Service State of Mind
• Effective & polite communicator (in person, through email & over the phone)
• Excellent multi-tasker; prioritizes tasks & operates with a sense of urgency
• Stays well organized with a strong attention to detail
• Able to memorize restaurant floor plan including table numbers & pivot points
• Able to identify when a product does not meet quality standards & resolve the issue before bringing product to guest
• Able to discuss specific & unique characteristics of the food menu items

PERSONAL QUALITIES:

• Honest
• Dedicated to continuous learning about products & procedures
• Self-awareness; able to maintain composure in a busy, loud environment
• Great at on-your-feet thinking
• Enjoys meeting & talking to new people
• Devoted team player; willing to lend a helping hand or reach out when needed
• Motivated to self-identify tasks during down time

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be present in the restaurant to perform this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, bend, stoop and walk, including climbing up and down steps depending on building construction. The employee frequently is required to carry multiple objects. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close and distance vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this, the employee is occasionally exposed to wet or humid conditions, and caustic chemicals. The employee is also potentially exposed to spaces behind the bar and throughout the restaurant/kitchen that may present safety issues. The noise level in the work environment is usually moderate to loud.

The above statements are intended to describe the essential functions performed by people assigned to this position title. The job description is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of members so classified. All reasonable accommodations will be made for applicants and/or current staff members who meet the requirements of the Americans with Disabilities Act (ADA).

BarFly Ventures, LLC is proud to be an equal opportunity workplace. We know that diverse, talented and dedicated individuals are critical to our success, so we look for veterans and people from various backgrounds not just because it's the right thing to do, but also because it's good for our business. We accept, celebrate and support the differences of people because it makes our team, the experience at our restaurants and the communities in which we operate better.