Come join our team!

UPP Global is seeking a dynamic, hardworking professional to join our team as a Valet Account Manager overseeing valet parking operations at one of Tampa's premier hotels. If you are a detail-oriented leader who enjoys training and developing personnel while working in a fun, fast paced environment, then this position is made for you!

UPP Global is a growing full-service parking management company with expertise in all verticals of parking. We are active in 9 states along the Eastern Seaboard with over 280 locations! Now is the right time to become a team member at UPP Global!

Competitive Salary! Read job description and apply for more info.

Bonus Eligibility: 5% of base salary

- Must be available/responsive outside of traditional business hours within reason

- Experience in parking management and/or hospitality preferred

Responsibilities:

The Valet Account Manager orchestrates the service experience for hotel guests and must be a team-first oriented leader. They are responsible for all duties involving coordination and administration of the location and will work with other hotel personnel to maximize guest and client satisfaction. As the Valet Account Manager, you will be an integral part of the hotel’s overall success. You will report directly to the Regional Hospitality Manager.

Duties include, but are not limited to:

• Welcome and greet all guests in a friendly, upbeat, and positive manner using the guest’s name when possible
• Maintain a pleasant, friendly, and professional demeanor with all guests, parkers, co-workers, and clients
• Provide exceptional hospitality services to guests in an attentive, friendly, and efficient manner
• Personalize every interaction with guest by delighting and building great relationships
• Effectively present information in one-on-one and small group situations to guests, parkers, co-workers, and clients
• Promote a teamwork philosophy through leading by example and effective communication skills
• Explain parking rates and retrieval procedures to guests upon arrival
• Work with hotel department heads to manage day-to-day activities of the hotel
• Manage the systems and standards currently in place through diligent oversight
• Be a detail-oriented leader who is driven to succeed
• Ensure compliance of company and client policies and procedures
• Arrange for prompt parking and retrieval of vehicles for arriving and departing quests in a safe and friendly manner
• Lead the work group in delivering high levels of guest service
• Manage shuttle pick up/drop off schedule and maintenance related items
• Practice preventative safety procedures and leading the team in facilitating a safe working environment
• Evaluate staffing requirements and create work schedules weekly adhering to budget goals
• Responsible for interviewing, hiring, development and terminating of personnel as necessary
• Responsible for revenue collection and reconciliation
• Review of client statements, and portfolio performance based on revenue analysis, profit & loss reports and various accounting-based reports
• Responsible for annual budgeting and performance of location’s portfolio
• Assist in developing and facilitating the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, client presentations
• Build relationships with existing clients while working on expanding location portfolio
• Ensure compliance with local, state, and federal laws
• Perform other duties as assigned

Requirements:

• Previous experience in the parking industry preferred
• Previous management experience preferred
• Must maintain a strict uniform and grooming policy and work with associates each day to ensure all policies are met or exceeded
• Must be comfortable sitting, standing, walking, running, driving and being active for most of the day
• Must have a good work ethic and be a team player
• Must possess current drivers’ license that has been held for at least 5 consecutive years and maintain a clean driving record
• Must cover all visible tattoos
• Ability to drive a manual transmission preferred
• Must display tremendous leadership, communication, and organization skills
• Must have the ability to work evenings/nights and weekends and some holidays
• Must be at least 18 years of age and able to pass a criminal background check and motor vehicle report (MVR) check
• Ability to lift, push and pull at least 50 pounds

Benefits:

All of our employees accrue paid time off beginning on their first shift. In addition, employees working 30 hrs. or more each week are eligible for our benefits package including:

• Medical, Dental, Vision
• Health Savings & Flexible Spending Account
• Company paid life, AD&D, STD & LTD insurance
• Paid Time Off
• Holiday pay
• Retirement savings with company match up to 6%
• Employee Assistance Program
• Gym Reimbursement
• PayActive**

****PayActiv provides on-demand instant access to YOUR EARNED WAGES as a benefit through your employer. It is NOT A LOAN, has NO HIDDEN FEES, and DOESN’T NEED A CREDIT CHECK. Access the money you have earned before payday. All employees are eligible!

UPP is an Equal Opportunity Employer (EEO) that encourages applicants who are Protected Veterans of The U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO/M/F/V/D).

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Management: 1 year (Preferred)
• Parking: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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