The PromptCare Companies, Inc., a regional leader in high tech respiratory, oxygen and enteral nutrition services in the home, is searching for a Customer Service Representative (CSR) for our inbound and outbound Customer Service Center. We are looking for a customer service professional who can service the needs of our referral sources and patients in a professional and friendly manner. The winning candidate will have a passion for providing exceptional service, and the ability to do so efficiently in a fast-paced environment. The successful candidate must have a strong work ethic and be a self-motivated, energetic, proactive, organized individual who can learn quickly and make an immediate impact.

Reports to: Customer Service Supervisor

Job Location: REMOTE (King of Prussia, PA)

** Flexible Schedule Available

Summary of Key Job Functions:

The CSR processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including: inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients.

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  Work experience in a Respiratory Home Durable Medical Equipment company is strongly preferred
• Experience with Brightree, MedForce, Microsoft Office, McKesson, Tele-Date Solutions applications strongly preferred
• High School Diploma or equivalent
• Must have excellent verbal and written communication skills
• Must have excellent organizational, time management and multi-tasking skills
• Must be detail-oriented with proven problem-solving skills
• Must have the skills and willingness to become proficient on our order processing enterprise software system. Training will be provided.
• Must have good PC skills, especially the MS Office suite
• Must have a strong work ethic and desire to serve our referral sources and patients

Essential Job Functions:

• Process Durable Medical Equipment (DME) patient admissions and re-supply orders for a ventilator dependent patient population
• Develop working knowledge of Brightree, MedForce, Microsoft Office, McKesson, Tele-Data Solutions applications
• Deliver exceptional service and customer satisfaction
• Provide our clients with timely and accurate information, and take appropriate corrective actions regarding our services to ensure the customer’s complete satisfaction
• Process telephone calls and triage problems in accordance with company standards and other verbal and written training policies
• Follow proper procedures for accurate and timely documentation of referral source or patient concerns, and most importantly, take appropriate corrective actions
• Maintain strong knowledge of PromptCare’s policies and procedures and stay in compliance at all times
• Maintain compliance to all applicable laws and regulations at all times
• Project a positive attitude, and participate in PromptCare’s employee activities

Other Duties As Assigned:

• Perform other duties as assigned
• Attend team meetings and teleconferences as needed
• Ability to lift a minimum weight of 25 pounds, and able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, typing and use full range of body motions
• Understand and follow PromptCare’s employee policies and procedures

Benefits & Perks

• Competitive Salary
• Comprehensive Health and Prescription Drug Plan
• Dental Care Plan
• Vision Care Plan
• 401(k) plan (discretionary)
• Company-provided standard life insurance with optional employee-paid buy-up options
• Accidental Death and Dismemberment Insurance
• Vacation, Sick and Personal days, and paid holidays
• Company-paid long-term disability, and optional employee-paid supplemental benefits
• Referral bonuses
• Plum Benefits Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.