Verification/Investigative Researcher I

Wolfe Inc.

Our dynamic Background Screening Team is searching for full-time qualified researcher with exceptional people skills and a positive attitude.

About Wolfe, Inc. / Keystone Laboratory Inc.

WOLFE, Inc. / Keystone Laboratory Inc., has been in the business of drug detection and workplace protection for nearly 30 years. We provide a comprehensive array of instant drug testing products and accessories, lab services, background screening, program management and training services for organizations of every size and type. In all we do, our number-one objective is to help all of our customers achieve a safe, drug-free workplace—and to do so better and more cost-effectively than anyone else.

Position Summary

The Verification/Investigative Researcher Position is accountable to perform two very vital functions within the Background Screening Division. The first is to perform accurate and timely verification of employment, education, professional and credential verification. Good communication skills are necessary for this role. The second is to perform accurate and timely criminal research. This involves critical thinking skills and investigative skills.

Essential Responsibilities

• Perform employment and education verification in an accurate and timely manner being flexible with their daily routine and work flow can vary from one task to another.
• Use good communication skills to speak to references of all levels including owners and CEO s in order to complete a verification.
• Use critical thinking to resolve any criminal records that are uncovered in the investigation of pre-employment screening. This position would be using their trained skills to decipher charges and dispositions for clients and report clear and concise records.
• Answer calls and respond to client s inquiries in a professional manner.
• Handle time-sensitive requests appropriately.
• Must maintain the highest levels of customer care and confidentiality while demonstrating a friendly and cooperative attitude.
• Participate in after hours and weekend support on a rotation basis with other team members.
• Must be willing to be flexible to cross train in every area of the company and be ready to change tasks as the Operations Manager assigns them based on work flow needs.
• Must be a team player in solving complex problems and issues.
• Must be able to attend work on a regular and predictable basis.
• Must be able to work well, efficiently and with accuracy under the stress of deadlines.
• Must be able to work in a cooperative manner with managers, supervisors, coworkers, customers and the public.
• Must be able to complete assigned tasks in a safe manner and in a constant state of alertness.
• Must be able to uphold Company policies, including the anti-harassment program.
  

Position Qualifications

• High school diploma (some college preferred);
• Ability to handle large, fluctuating volumes of work;
• Strong PC, keyboarding and typing skills;
• Attention to detail;
• Strong customer focus.

Competencies

• Team Work Collaboration: The ability to work well with others for the purpose of accomplishing organizational goal;
• Adaptability and Flexibility: Ability to adapt to changes and deals with uncertainty and vagueness;
• Communication: Articulates the key points of an issue through written and oral communication;
• Ownership of Results: Take responsibility for producing measurable functional results;and
• Interpersonal Skills: Builds and maintains effective working relationships.

Internal Dependencies

• Collaborate with internal Wolfe Inc. / Keystone Laboratory Inc. Departments.

Offer of employment with Wolfe Inc. / Keystone Laboratory Inc. is conditioned upon the successful completion of background verification check and drug screening, subject to applicable laws and regulations.

Wolfe Inc. / Keystone Laboratory Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other status protected by law.