Who We Are:

Eclipse Veterinary Care is a brand-new, modern Specialty and Emergency hospital in Whippany, NJ. Sitting on approximately 6 acres, our new, naturally lit hospital was designed by our founders with our patients, clients and team members comfort and safety in mind. Eclipse is a beautiful and truly unique place to work. Eclipse was founded on the simple belief that there can be a brighter future for veterinary medicine. We remember the good old days of veterinary medicine, when people cared for people and pets alike. We have reimagined what modern-day veterinary medicine can look like. We believe that we can stay true to our traditional values and provide state-of-the-art medicine and world-class care.

Our Values:

We firmly believe that we have an ethical and moral duty in all that we do and that every role in our profession is important. We are a team of talented professionals dedicated to working together to ensure our patients have the best possible outcomes. But at Eclipse, we don’t just care for pets, we care for people. It is our Client Service Representatives’ top priority to make sure our clients feel cared for too. We encourage our team members to go beyond just providing customer service to actively make genuine connections with people. This means making eye contact, being aware of people’s feelings, and never letting a client walk in without being greeted with sincerity. All our employees are encouraged to actively engage with our clients and to carry out acts of kindness and courtesy often.

Job Description:

Everyone knows that a Client Service Representative provides customer service and that they are responsible for a client’s first and last impression of the hospital. At Eclipse, our Client Service Representatives are in charge of creating the best possible client experience during the entire time their pets are in our care. The key difference between client service and client experience is that client experience involves the whole client journey, including client service. This means our Client Service Representatives go above and beyond from the first hello to the last goodbye and every step in between to ensure that the client feels heard and supported as they navigate their pet’s medical care. Our Client Service Representatives are responsible for identifying client needs, responding to client queries, and collaborating with internal departments to optimize the client’s experience and create a positive impression of the hospital.

Culture:

A great workplace culture is the essence of who we are. What does this mean? It means respect and kindness to all clients. patients, and employees. It means working hard as a team and supporting each other. It means bad jokes, too much junk food, and taking time for puppy snuggles when you are having a hard day. It means celebrations and social outings.

We are cultivating a team of diverse and talented individuals who share our principles for excellence in patient care. Our team of experts will be performing industry-leading procedures and utilizing state-of-the-art technology to provide world-class care.

Compensation & Benefits:

We are building an organization that reflects our responsibility to care for our team as individuals, which means you can expect some nice perks, like:

· Generous paid time off

· Competitive salaries and shift differentials

· 401K plans

· Health insurance

· Uniform allowance

· Free VETgirl membership

· Access to a number of free wellness and mental health resources

· Transparent and supportive leadership

· Meaningful work in an innovative and sustainable work environment

Apply Today!

If you are a passionate Veterinary Client Service Representative who shares our values, come join our team and help us build a brighter future for veterinary medicine today.

Equal Opportunity Employer:

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Whippany, NJ 07981: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary Emergency Medicine: 1 year (Preferred)
• Veterinary Specialty Medicine: 1 year (Preferred)
• General Practice Veterinary Medicine: 1 year (Preferred)

Work Location: In person

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