Veterinary Financial Liaison

If you are an experienced customer service professional, looking to positively impact the lives of pets and people, joining the team at Cape Cod Veterinary Specialists will allow you to do just that. The Financial Liaison is an invaluable member of our Client Care Associates (CCA) team, dedicated to assisting clients with all aspects surrounding bill payment and payment and financing options. Come thrive in an environment that encourages learning and continued grow within the profession and become the resource pet owners need to provide their pets with the veterinary care they need at Cape Cod Veterinary Specialists.

The Financial Liaison will also act as a CCA, and should consistently contribute to a spirit of pride and excitement in that each employee is part of a team practicing excellent medicine with a high standard of patient, client, and referring veterinarian care.

Essential Functions and Responsibilities:

• Demonstrate compassion when having difficult conversations surrounding financial concerns
  
• Ability to clearly explain all financial options available to owner, as well as put together documents for the staff for use when liaison not available
• Research and present to team any additional avenues of assistance for consideration
• Provide customer service in a polite and timely manner
• Ability to answer multiple phone lines, handle stressful and emotional situations
• Closing of drawer and deposit procedures,
• Maintaining an orderly and clean lobby, and facilitate all necessary paperwork through appropriate steps.
• Future responsibilities may include: AR, end of day reconciliation

Qualifications:

• Minimum 1 year experience in the veterinary hospital is preferred (technician, liaison, customer service) but position is open to the right person who gets it, wants, and is eager to learn
• Professional, pleasant, engaged, clear communicator who is attentive and respectful to referring veterinarians, clients, and co-workers.
• Must be able to balance multiple tasks, be confident, and prioritize tasks appropriately.
• Computer experience (Word, Excel) and operation of office equipment such as, fax machine, copy machine, credit card and check terminal, and postage meter.
• Related veterinary software (DVMax) and Care Credit knowledge preferred.
• Must possess basic math skills to determine proper deposits and process payments
• Ability to work regular 2nd shifts (nights/evenings) and weekends

Cape Cod Veterinary Specialists benefit package for full time employees include:

• United Healthcare Insurance Plans with multiple options, all starting first of the month following date of hire
• Flexible Spending Account or Health Savings Account options included
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance as well as Long and Short Term Disability options
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Complimentary Life Insurance $15,000; with options to purchase additional voluntary benefits for self or family
• Trupanion Pet Insurance with company paid premiums for two team member's pets
• Generous Continuing Education Program including local and national conferences with paid CE days off, free online and VetBloom courses, and in house CE
• Uniforms (scrubs) provided at no cost to team members
• Incentivized Nurse Training Program
• Team Member Discounts for Pet Care
• Weekly Grocery Delivery to the Hospital for meals/snacks
• Paid PTO and Paid Holidays - understood and updated
• Veterinary Social Worker on-site full time to assist and serve employees and clients
• Can assist with ways to help manage stress, combat compassion fatigue, find more work/life balance or help with conflict resolution
• Company Sponsored Employee Assistance Program (EAP)
• Flexible Work Schedules Available

Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency, critical care hospital with locations in Bourne and Dennis, Massachusetts. Our 24/7 hospitals strive to practice a high standard of care in a compassionate and engaging environment. We are seeking a full time Client Care Associate (CCA) to join our team in Buzzards Bay.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

Please Note: Applicants being considered for hire must pass a drug test before beginning work after receiving an offer of employment. This ten panel drug test does not include testing for THC (Marijuana). Applicants will be required to complete online paperwork authorizing the drug test and will be directed to choose a Quest Diagnostics facility convenient to them. Refusal to submit to testing will result in disqualification of further employment consideration.

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