POSITION OVERVIEW

The receptionist is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares the patient check-in papers, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

EDUCATION AND LICENSURE REQUIREMENTS

• High school diploma or equivalent.
• Customer Service background desirable but not required.
• Typing skills required.
• Some computer knowledge required; comfortable with Word, Excel, Microsoft Outlook, and Internet Explorer.
• Experience with Avimark or Cornerstone preferred.
• Significant experience with basic office functions in a busy office environment.
• Previous receptionist expierence preferred
• Veterinary practice experience are preferred.

PERSONAL REQUIREMENTS

The receptionist must be able to:

• Be flexible in attitude and work habits.
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
• Perform basic computer skills, type 30 words per minute.
• Approach his/her job duties in a mature manner, with honesty and integrity.
• Work well with a team and communicate well with all levels of hospital team members.
• Have excellent communication skills.

• Physical Effort: Work requires lifting and carrying inventory and food bags weighing up to 50 lbs; requires sitting and standing for extended periods of time.
• Working conditions: May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches and contagious diseases.

DUTIES / TASKS

• Feel and express a genuine liking for animals and for working in an animal care environment.
• Can greet or acknowledge clients promptly when they enter, with a smile and welcoming attitude.
• Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
• Can answer client’s inquiries about hospital policies, basic animal care questions, cost of routine procedures and products.
• Can maintain the appearance of the front office through cleaning and organization.
• Can maintain positive, cooperative relationships with other employees.
• Can display tact and diplomacy with staff members and clients even when busy or hectic.
• Can work almost constantly in the presence of other staff members and clients.
• Can answers telephones and handles calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
• Receives and relays telephone, fax, and email messages accurately and promptly.
• Can enter or update client and pet (animal) information into practice computer system.
• Can prepare health certificates, immunization certificates, and euthanasia certificates.
• Can outline costs and fees in a positive light while supporting hospital payment policies.
• Can prepare client invoices and obtains payments for services performed.
• Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
• Understands and carries out oral and written directions.
• Can turn phone-shoppers into clients through relationship building and bonding.
• Can easily remember clients and patients names and uses them.
• Has good computer skills and shows accuracy in inputting details.
• Can accurately handle payment transactions.
• Can handle client correspondence including procedure reminders, thank you cards, welcome cards, and sympathy cards.
• Can keep the front desk running efficiently and smoothly even when there is a client wait time.
• Can be prompt and has reliable transportation.
• Performs other duties as assigned.

Salary and Benefits

• Salary subject to experience
• Production Bonuses
  
• Health, Dental, Vision & Life Insurance
  
• Matching 401k Retirement Plan
  
• Paid Vacation, Sick & Holidays. Double time if scheduled to work on a holiday.
  
• Pet Care
  
• Rotating Weekends

Hours of operation:

Monday – Friday 7 AM – 6 PM

Saturday 7:30 – 11:30 AM