Please apply directly through our webpage:

https://www.riverbanks.org/join-our-team/job-opportunities

Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under broad objectives set by the Chief Operating Officer, leads Riverbanks Zoo and Garden’s efforts to provide an immersive and high-quality guest experience.

The Vice President of Operations is responsible for providing leadership, strategic management, and vision for day-to-day operations to the following teams:

- Guest Services (Admissions, Attractions, Environmental Services)

- Facilities (Maintenance and Life Support Systems)

- Horticulture

They serve as primary point of contact for the overall quality of the guest experience at Riverbanks and fosters Riverbanks’ mission as a guiding principle for all decisions and actions. They will work extensively with the General Manager over food, beverage and retail to ensure a high quality, consistent guest experience every day. They are responsible for creating a positive workplace culture that continually stretches, motivates, and inspires purpose driven team members. Additionally, they will help their teams build a philosophy where consistent and outstanding guest experience is our first priority.

As a member of the Senior Leadership Team, this position is expected to engage with all Riverbanks team members in a collaborative manner and contribute to various organization-wide initiatives.

Essential Functions:

• Provides oversight and vision for the hiring, coaching, counseling, promotions, development, and training of staff to all areas of responsibility to ensure the quality, culture, and consistency of their teams.
• Coordinates the activities of a committed team of senior leaders in assigned areas. Works with them to develop short- and long-range objectives, policies, protocols, training, and procedures that are in alignment with Riverbanks’ mission and strategic plan.
• Develops and oversees departmental budgets with a keen interest in maximizing resources for effective operations.
• Fosters positive collaboration and coordination interdepartmentally and externally with vendors, contracted services, and partners.
• Regularly evaluates operations and facilitates enhancements to improve operations in assigned areas to ensure the effective and efficient support of the institution’s strategic plan and annual operating budget.
• Works collaboratively with the executive leadership team to plan and achieve organizational goals.
• Advises senior leadership on logistical, operations, and engagement issues, along with opportunities surrounding revenue and guest experience.
• Cultivates and maintains effective relationships with Riverbanks Park Commission Members, Society Board Members, employees, donors, volunteers, and community leaders.
• Determines and implements strategies and best practices to increase attendance, build image, increase revenue, and provide outstanding guest services.
• Contributes to various organization-wide initiatives and projects.

Education and Experience: Bachelor’s degree in a related field with a minimum of five years of operations management experience in a zoological park or related ticketed attraction with a working knowledge of all functional areas; or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities. The ideal candidate will have a minimum of five years of team management experience at a senior level. They would also be equipped with crisis management experience and have a strong safety background. Must be able to work a flexible schedule and adjust working hours to meet deadlines and projects. Must be a strategic, creative thinker with strong oral, written and presentation skills and possess first-class relationship and negotiation skills.

Job Type: Full-time

Pay: $83,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Work Location: One location

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