IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE

We are seeking a Virtual Patient Coordinator to join our Operations Team! This remote role is focused on ensuring that all administrative obstacles to patient care are resolved. This role will work closely with different departments to make sure the financial, scheduling, and care concerns of patients are effectively resolved prior to treating a patient. The Virtual Patient Coordinator is an integral part of the day-to-day operations at IVX Health. Ideal candidates must be able to multi-talk in a fast-paced health care environment, possess strong communication, interpersonal skills, and analytical skills and most importantly, have high quality customer service skills.

ESSENTIAL JOB FUNCTIONS

• Checking-in patients in our system
• Schedule, reschedule, and follow-up with patients for necessary appointments via phone, text, and email
• Answer calls within the center and market as appropriate
• Reviewing market schedules for upcoming appointments and ensuring patients are ready for treatment
• Ensuring accuracy of patient insurance and resolving eligibility issues
• Ensuring accuracy of insurance authorizations as needed
• Updating appointment upon receipt of new clinical information
• Re-onboarding patients returning to our care
• Working with Specialty Pharmacies and Manufacturers for specific medication needs
• Resolving treatment issues with appropriate clinical staff

COMPETENCIES

• Proficiency with standard office software applications (Outlook, Microsoft Office, Teams)
• Excellent organizational, consultative, analytical, and problem-solving skills
• Ability to read and review insurance plan information and knowledge of insurance portals
• Ability to learn and utilize Electronic Medical Record systems, Practice Management platforms and other software programs
• Ability to work independently under general supervision and effectively prioritize workload
• Ability to multitask and adapt to fast-paced work environment
• Takes initiative and capitalizes on all opportunities to improve department efficiency and effectiveness
• Strong interpersonal skills and ability to adjust communication style to match audience
• Ability to collaborate and communicate at all levels of an organization
• Knowledge of basic medical terminology

REQUIRED EDUCATION & EXPERIENCE

• High School Diploma or GED required
• 2 Year / Associates Degree preferred
• 2-3 years of clerical / administrative experience in a medical office setting preferred
• 1-2 years using EMRs and/or practice management systems

IVX HEALTH BENEFITS + PERKS

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program
• True Patient Care IVX Health has a 3:1 patient-clinician ratio
• Transparent, Engaging, and Encouraging Leadership
• Company-Paid Life/AD&D Insurance for Full-Time Employees
• Voluntary Short-Term and Long-Term Disability Insurance