Virtual Trainer Job at Verge Mobile – a T-Mobile Premium Partner
Overview:
Responsibilities:
Preferred Education & Experience
Verge Mobile, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, ethnicity, ancestry, religion, gender, sexual orientation, gender identity and expression, pregnancy, childbirth and pregnancy-related medical conditions, marital status, national origin, age, disability, genetic information, or veteran or military status. In addition to federal law requirements, Verge Mobile, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Verge Mobile is one of the fastest growing T-Mobile Premium Partners in the nation. Through T-Mobile’s products and services, Verge Mobile’s retail stores have the advantage of being one of the few places that truly help consumers stay connected with those that matter most to them. We provide a fun, educational environment, with the same customer service tools you will find in a corporate owned retail store location.
We Value Our Customers. We Value Our Employees. We Understand Service.
The Virtual Trainer will provide training and development to frontline new hires – Mobile Associates/Mobile Experts/Retail Sales Lead - job titles. He/she must thrive in a dynamic and high energy environment. The position is inspired by the challenge of providing frontline employees with the educational tools they need to succeed at Verge Mobile. The Virtual Trainer is accountable for realizing the full potential of Verge Mobile by developing and training the frontline positions in the wireless industry, which will lead a top performing sales team.
Responsibilities:
Participate in the planning and development of new course materials and maintaining or updating existing course materials related to Onboarding, Sales, Customer Experience, and Wireless industry.- Utilizes Virtual Instructor led Training (VILT) practices to train a diverse audience in both size of group and experience
- Assist in review and analyze training using knowledge of the effectiveness of methods such as classroom training, demonstrations, online job aids and on demand presentations to better utilize the technology available for reaching a large workforce. Deliver training using Adobe, WebEx, or other virtual software
- Aptitude to quickly learn new tools/technology in Wireless and Virtual Facilitation
- Become an end user subject matter expert to provide structured onsite classroom training for small or large groups and ensure a positive impact to employees
- Evaluate the effectiveness of training and course design by continually providing evaluations at the end of each training session
- Properly maintain all training records through programs such as Webex, Adobe, Workplace, and various TMobile systems. Track, record results in Excel, Powerpoint, and Microsoft Word
- Knowledge in sales strategy concepts and principles to assist in the development of instructor guides, student manuals, job aids, and videos
- Participate on implementation project teams, ensuring training tasks are executed successfully throughout the project cycle and the ability to share knowledge and work in a strong team-oriented environment
- Develop and instruct highly professional training sessions Support larger training team as needed and complete special projects assigned.
- Conduct in-store visits, train representatives in stores, and keep abreast of company policy/procedures when not delivering virtually.
- Collaborates with field leaders and prepares them for cascade training
- Evaluate the overall effectiveness of the training events based on attendees' feedback
- Travel up to 10%
Other Duties
- Performs other related duties as assigned
Preferred Education & Experience
- Bachelor’s Degree or four years of experience equivalent to related field
- Three (3) years of sales curriculum development and/or delivery training experience
- Three (3) years of Wireless experience
- Experience facilitating effective and engaging presentations using a variety of methods (face-to-face and Virtual)
- Experience facilitating learning to a diverse audience with a variety of leadership and learning engagement styles
- Experience reading, analyzing and discussing possible action plans based on business performance metrics
- Consultative sales and sales management experience in a customer-focused and operationally excellent retail environment or in fields involving consumer technology, applications and conten
Competency
- Achievement Focus
- Adaptability
- Business Ethics
- Business Acumen
- Dependability
- People Management
- Cooperation
- Customer Service
- Problem Solving
Physical demands and work environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch, reach, push, pull, lift or move up to twenty (20) pounds, grasp, and type. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.
Work environment: The noise level in the work environment is moderate. The employee is not substantially exposed to adverse environmental conditions.
Verge Mobile, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, ethnicity, ancestry, religion, gender, sexual orientation, gender identity and expression, pregnancy, childbirth and pregnancy-related medical conditions, marital status, national origin, age, disability, genetic information, or veteran or military status. In addition to federal law requirements, Verge Mobile, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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