POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

The Volunteer Coordinator role supports World Relief’s efforts of building a vibrant community engagement structure that positively impacts clients, volunteers, and the community. This is accomplished through ensuring volunteers are engaged in the development of authentic relationships with immigrants, in fostering welcoming communities for mutual transformation through building a strong volunteer onboarding and training experience, coordinating engagement with different programmatic areas, and provide ongoing support and development. The Volunteer Coordinator will be responsible for the successful implementation and oversight of the overall volunteer program including recruitment & onboarding, training, placement, metrics tracking, engagement, retention and recognition.

Compensation: $20.00

ESSENTIAL FUNCTIONS:

Program, Training, Support, and Recognition:

• Ensure a strong and dynamic volunteer and intern base enabling the office to effectively support mission delivery, fundraising and community outreach objectives.
• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition plans

Recruitment & Onboarding:

• Develop and implement recruitment strategies for critical volunteer and intern opportunities, assessing and refreshing priorities on an ongoing basis
• Represent World Relief at events and career fairs in order to promote and recruit volunteer and intern opportunities
• Maintain a consistent, efficient and thorough application and screening process of all volunteers and interns that complies with National Performance Standards
• Respond to volunteer inquiries from the public in a timely, professional manner

Training:

• Ensure the provision of orientation and training to all incoming groups, volunteers and interns
• Collaborate with all departments (Immigration Legal Services & Church and Community Engagement Programs) in the scheduling, development, coordination and facilitation of volunteer and intern orientations and trainings
• Develop and conduct refresher and leadership development training sessions for existing volunteers
  Placement:
• Closely track database and manage volunteer assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.
• Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner

Engagement & Retention:

• Work closely with all programs to guide, identify and support volunteer staffing needs
• Coordinate volunteer communications, including monthly volunteer newsletters
• Create and plan opportunities for meaningful volunteer recognition throughout the year
• Ensure that each volunteer is connected with a broader community of volunteers, either through church-based teams or through periodic gatherings with other volunteers
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers
• Ensure follow-up and communication with designated churches, organizations, volunteer groups, including appreciation, events and thank you notes

Programs and Services Collaboration:

• Collaborate with programs staff to create and support church and volunteer engagement opportunities.
• Attend staff and joint program meetings (as necessary) to share volunteer input on client adjustment and integration, and to better guide volunteers in assisting to meet programmatic and missional goals.
• Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay them to appropriate staff
• Alongside the Church and Community Engagement Director and Church Mobilizer, develop an office-wide volunteer philosophy and recruitment strategy
• Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities
• Provide coaching and accountability to employees who interact with community partners, volunteers, and interns, focused on volunteer role development, recruitment, placement, retention, encouragement, and recognition
• Participate in national volunteer staff working groups on a periodic basis

Other Responsibilities:

• On occasion, represent World Relief at community events or speaking engagements
• Assist team members when necessary and perform other tasks as assigned
• Coordinate and organize Gift in Kind donations and track database
• Perform other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

• Strong leadership skills to motivate and inspire a diverse group of people
• Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups
• Resourceful with the ability to solve problems in an efficient, calm manner
• Ability to multi-task and manage multiple deadlines with a limited degree of supervisio
• Must have the ability to work under pressure with flexibility in a virtual or in-person team setting
• Knowledge of project management concepts, tools and activities; analysis and facilitation helpful
• Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization
• Able to perform well in spite of complex or ambiguous challenges
• Able to build positive inter-departmental relationships

REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Personal Christian faith and a heart for service to vulnerable people
• Committed to the mission, vision and values of World Relief, and to empowering the Church to reach out cross-culturally in the name of Christ
• Cross-cultural experience and an ability to train and educate adult learners about cross-cultural relationships and dynamics
• A passion for engaging volunteers in service opportunities
• Demonstrated ability to mobilize, convene, motivate, coach, and facilitate individuals and teams toward a common purpose
• Excellent interpersonal and written/spoken communication skills
• Excellent problem solving and planning abilities, and a willingness to analyze and adapt processes to better achieve goals
• A self-starter with strong initiative, follow-through, and organizational skills; must be able to prioritize, multi-task, and be attentive to details
• Familiarity and ease of use in basic computer programs (Word, Excel, Publisher, Power Point, databases); other design/marketing skills a plus
• Bachelor’s degree preferred; Education degree preferred
• Experience working with adult ESL learners preferred
• Willingness and ability to commit to the position for a minimum of two years
• Driver’s license and access to a vehicle required

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
• The employee frequently is required to sit, reach with hands and arms, talk and hear

WORK ENVIRONMENT:

• General office setting
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
• Year-end archiving activities involve repeated lifting and bending
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

World Relief offers a competitive benefits package (25 hours + per week):

World Relief contributes to monthly premiums:

• Medical
• Dental

Additional Benefits:

• Offer 16 Paid Holidays!
• Vision
• Offer Paid Sick and Vacation Leave
• Paid Maternity & Paternity Leave
• Parental Leave
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Flexible work schedule
• Free coffee, and dynamic team members

World Relief pays 100% for eligible employees:

• Group Term Life (employee, spouse, and children)
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)
• Long Distant Travel Insurance
• Employee Assistance Program (EAP)

World Relief - Retirement:

• 401K & Roth
• WR matches up to 4%, then an additional quarter percent up to 10%
• Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year

World Relief Discounts (Immediately Eligible):

• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.