This is a position that is all about working with people and doing so in order to fulfill a non-for-profit hospice mission. Hospice care in the United States started as a volunteer movement where neighbors, friends and relatives took care of one another in their final days. The work that you do in this role supports the volunteers who serve at the patient bedside and the volunteers who help our staff.

Working in the Volunteer Services Department at Hospice of Michigan means you are part of a statewide team of volunteer services. We have regular regional and statewide meetings and are a passionate, dedicated group who are enthusiastic about the work that we do and supporting one another. Becoming a member of our team, you participate in a new employee orientation as well as training with your direct manager and support from the statewide management team. The education you receive about hospice and this work is a tremendous learning opportunity which is designed to deepen your knowledge of both the hospice field and the volunteer management field. While volunteerism is a core piece of a non-profit, in hospice, volunteerism is required by the federal government. Due to this, you will have an opportunity to learn more about the regulatory world of healthcare while seeing the transformative effect volunteers can have for patients and families at the end-of-life. In addition to our orientation, we offer ongoing educational opportunities, creative opportunities as well as a competitive benefits and compensation program.

The Volunteer Program Manager (VPM) is responsible for all aspects of the volunteer services program within the assigned region(s), including patient care, administrative and community outreach volunteers. Oversees needs assessments, recruiting, training, supervising, maintaining and assigning non-clinical volunteers. Works with Volunteer Services Program Director to develop department policies and processes, reporting metrics, press releases, volunteer spotlights, in-service content, and training materials for staff and volunteers. Ensures compliance of volunteer services program department. The VPM is further responsible for promoting a culture of excellence in patient care; ensuring outcomes are met as related to patient/family/caregiver needs as well as employee performance and engagement. The VPM provides management support to a team of two Volunteer Program Coordinators who work directly with the patient care volunteers.

Required Qualifications:

• Bachelor's degree required.
• Two (2) to five (5) years' previous experience in a volunteer program with management/oversight required.
• Direct experience supervising/managing and recruiting paid or unpaid staff.
• Work experience in a healthcare and/or hospice setting preferred.
• Demonstrated experience in public speaking for media appearances, training volunteers/staff and for speaking in the community
• Weekly travel required. Comfortable traveling in multiple counties throughout Southeast Michigan. Main offices are in Southfield, Macomb and Dearborn.
• In-person work within an office setting 2-3 days a week is required with the option to work remotely on alternate days. Presence at in-person meetings, events and community speaking engagements is required regardless of the regular days spent in the office.
• Ease and adaptability using technology such as an electronic medical records system, Excel, Word, PowerPoint, Outlook, DocuSign, comfort meeting virtually using Zoom, and other programs. Experience working with Vsys or similar volunteer software management system a plus.
• Is comfortable in the presence of dogs of all breeds and sizes

More about the position:

• Recruits volunteers utilizing multiple methods including volunteer recruitment websites, fliers, ads, media interviews and speaking in the community about volunteer opportunities.
• Interviews and screens volunteers, including pet volunteers; discovers each volunteer applicant’s skills and talents, and whether they are a good fit to further our organization’s mission.
• Trains new volunteers. Oversees a team of two Volunteer Program Coordinators and approximately 150 volunteers. Enjoys interacting with a variety of personalities.
• Occasionally joins new volunteers on their first patient visit, as well as supervisory visits throughout the year. Meets and interacts compassionately with our patients and families.
• Assigns non-clinical volunteers and creates new volunteer programs.
• Prepares volunteer communication pieces including newsletters and invitations.
• Plans and hosts volunteer recognition events.
• Performs chart audits in our electronic medical records system to ensure compliance with state, federal and accreditor regulations.
• Adjusts to changing workload and schedule based on changing organizational priorities.
• Serves as a regional leader representing Southeast Michigan in internal and external meetings. Prepares presentations and reports to inform clinical and non-clinical leadership on volunteer services programs, needs and outcomes.

Desired Backgrounds

• Volunteer Management
• Human Resources
• Public Administration
• Organizational Management
• Macro Social Work
• Geriatric Social Work
• Nonprofit Management
• Healthcare Administration