Warehouse Customer Service Representative

Shift: FIRST (Monday to Friday/Saturday: 7am to 3:30/5pm) *Occasional Overtime*

Pay Rate: $17.00hour

Our Opportunity:

Ōnin has partnered with the world's 5th largest supplier of global solutions within transport and logistics. Our client adds value to their customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. These are the team's that you'll want to be a part of!

What you'll do as a Warehouse Customer Service Representative:

The CSR is responsible for building rapport and trust with clients by delivering exceptional service to them consistently.

• Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
• CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
• As part of the team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.
• Associates are expected to comply with all corporate and site-specific policies.
• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Checking all orders for special requests.
• Expediting any order as necessary, trace orders as required and notify customers of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
• Customer Interfacing Activities
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoicing, shipments, and inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in the administration of accounts and between the office and the customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.
• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operates various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to the appropriate department.
• Assist drivers at the check-in window various times though out the day.
• CSRs may be expect to cross-train in other administrative staff functions to support the site and contribute to associate development.

Education and/or Experience:

• Must have a High school diploma or general education degree (GED).
• 1 year experience in Warehouse or Logistic Customer Service related capacity
• Certificates, Licenses, Registrations, or Professional Designations
• Intermediate computer skills
• Proficient with MS Office Applications
• WMS functions
• English (reading, writing, verbal)
• Business writing proficiency
• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
• Strong attention to detail accuracy and accomplishing job tasks in a timely manner.
• Ability to perform duties with minimal supervision or guidance
• Ability to multi-task
• Preferred experience with WMS, printing labels, and 3PL knowledge.

If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career!

*Ability to pass a background check, drug screen, and E-Verify*

We don't hire temps, we hireTEAMMATES!

If this sounds like the right job for you, please apply online or in-person Monday - Friday from 8am to 5pm at either office! Not for you, but someone you know? Share this job with them and then check out our other available jobs. No appointment necessary and guaranteed interviews! Each application submitted gets individually reviewed by our team and retained in case a great opportunity opens for you with any of our locations to join our Team. Don’t wait, we want YOU to be our next Teammate!

Ōnin Staffing – Duncanville

207 S. Cedar Ridge Dr.

Duncanville, TX 75116

Ph: 469-906-2170 (call or text)

Email: DUNC@oninstaffing.com

Ōnin believes that your health is important. Medical benefits should be affordable and easy to use with your busy schedule. That's why we offer our teammates custom-built benefits that are affordable and convenient to use. When you're a part of our team, you will have affordable benefits you'll actually want to use such as; $5 Prescription drug copays, $5 Doctor's Visit copays, Free Teledoctor Service, Free Counseling Services, Life Insurance Included, Vision Insurance Included, Dental Insurance Included, Vacation and Holiday Pay and Scholarship Opportunities. You will get these amazing benefits and more after just 30 days!