WEBCO HAWAII JOB DESCRIPTIONS

Quality Assurance Specialist

POSITION SUMMARY:

Under the supervision of the Quality Assurance Manager, conduct internal audits on outbound customer orders to measure accuracy in compliance standards within the distribution centers. Job performance is based on productivity and accuracy of internal audit results, and effective communication in coaching leaders and team members on accuracy and compliance opportunities to improve results.

PRIMARY DUTIES AND FUCTIONS:

• Ensure outbound customer orders are properly labeled
• Ensure carton counts for each customer order are accurate
• Ensure the items and item quantities are accurate for each customer order
• Ensure the quality of all outbound inventory meets compliance standards in date coding, damages, cleanliness, labeling, etc.
• Maintain and update UPC changes by linking new and current inventory within 24-hours
• Communicate puller discrepancies and finding to supervisors/managers and assist in identifying root cause and prevention measures
• Participate in coaching conversations with pullers to minimize further discrepancies
• Root cause analysis includes conducting cycle counts of inventory locations, researching system on-hand counts and movement and soliciting insight and feedback from pullers
• Prepare and publish Daily Audit Update communication to leadership team
• Prepare and publish weekly Accuracy Report to leadership team
• Build and maintain positive working relationships with the Walmart HMSC teams to quickly resolve discrepancies in customer claims
• Partner with Quality Assurance Manager to execute CVS Audit compliance strategy to minimize financial impact to the company
• Assist in quarterly CVS audits
• Partner with the Quality Assurance Manager and Warehouse Managers to train and educate the warehouse team members on Quality Assurance key priorities, roles, and responsibilities

OTHER FUNCTIONS:

• May be required to work in alternate warehouses or perform additional duties assigned by supervisor
• Periodic store and customer Distribution Center visits to address quality issues and/or to better understand customer requirements. Trip reports will be required to recap learnings and follow up action required.
• On occasion will support other departments in pulling customer orders, put away inventory, inventory cycle counting, and annual physical inventory
• Prepare equipment and vehicles for use; includes regularly checking forklift and picker to ensure they are in operating condition and performing routine inspection of mechanical equipment
• Lead by example in establishing a culture of Safety First
• Maintain a clean, orderly, and safe warehouse
• Maintain yard and areas in and around warehouse as required
• May be required to perform additional duties assigned by manager

Communication, Physical and Mental Demands:

Visual ability to read handwritten or typed documents, and display screen of various warehouse equipment. Able to conduct verbal conversation and hear normal range verbal conversation (approximately 60 decibels). Must understand and carry out oral and written instructions. Able to sit, stand, stoop, kneel, bend, and walk. Able to sit or stand for sustained periods of time. Able to walk hard flooring for sustained periods of time. Able to climb slopes, stairs, steps, ramps, and ladders. Able to lift and carry up to 60 pounds frequently. Able to push and/or pull a variety of tools and equipment weighing up to 80 pounds. Able to sustain strenuous manual labor for 8 hours. Able to exhibit full range of motion for shoulder external rotation and internal rotation, shoulder abduction and adduction, elbow flexion and extension, shoulder extension and flexion, back, lateral flexion, hip flexion and extension, and knee flexion. Able to work at various elevated heights in safe and effective manner. Able to work in a wide range of temperatures. Able to work with chemical agents in a safe and effective manner without allergic reaction. Able to operate a variety of warehouse equipment in a safe and effective manner. Position requires working under deadline pressures and low tolerance for inaccuracies in storing and pulling of product line.

Skills / Knowledge:

• Proficiency in the basic use of Microsoft Office (Word, Outlook, and Excel).
• Ability to communicate effectively with all levels of the organization, and customers.
• Ability to learn how to operate forklift, order picker (operating at heights of up to 25 feet) and pallet jacks.
• Ability to follow instructions and safety procedures, including the use of personal protective equipment, and the safe operations of forklift and order pickers.
• Ability to lift up to 60 pounds unassisted.

Education:

High School graduation or equivalent.

Experience:

One year of warehouse experience in inventory or process auditing, or order fulfillment in a distribution center, including the operation of scanning devices or voice directed picking systems, preferred. Certified on the safe and correct operation of forklift and order picker preferred.

Working Conditions:

Working conditions are considered acceptable and involve lifting, standing, and carrying, and exposure to hazards common in a warehouse environment. Indoors under regular warehouse conditions; outdoors in all types of weather.

Equipment Used:

Operates forklift, order pickers (operating heights up to 25 feet), pallet jacks, uses hand truck, scanners, and standard safety equipment.

Work Hours:

Work hours vary by warehouse assigned, normally 40 hours Monday-Friday. Some Sunday, Saturday, and overtime work may be scheduled.

Accuracy:

Maintains and demands accuracy from all personnel for receipt, storing, pulling orders and accounting in assigned warehouse.

Other:

Alertness and careful attention is required to avoid injury to self and to others. Excellent attendance record.

Requirements:

Pass a required drug testing.

Other Requirements:

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to the job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

• This is a full-time position.
• 8 hour shift; Monday – Friday; Weekend availability
• $14-$16 per hour
• Komohana location (91-240 Komohana St, Kapolei 96707)

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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