JOB DESCRIPTION

JOB TITLE: Warehouse Supervisor

• EMPLOYER: DHD Windows & Doors, LLC. dba Pella Windows & Doors

DEPARTMENT: Warehouse

REPORTS TO: Warehouse Manager

EFFECTIVE DATE: 9/15/2022

SUMMARY: Directs the activities of warehouse personnel involved in the receiving of various products into the facility, movements of product within the facility, and the picking and loading of product shipping out of the facility; ensures that all policies and procedures are followed.

DUTIES AND RESPONSIBILITIES:

• Supervises all shipping, receiving, and packing room activities performed by warehouse crew; maintains a high degree of visibility and access to employees on warehouse floor throughout the shift.
• Establishes and maintains department standards for productivity, reliability, and accuracy.
• Reviews, prioritizes, and organizes all orders to be picked and/or shipped during shift.
• Forecasts crewing needs to meet peak demands of the business and staff team accordingly; hires, trains, motivates, coaches, rewards, and disciplines crew being supervised; resolves personnel issues.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and governmental regulations.
• Coordinates with the warehouse manager to manage personnel issues including but not limited to vacation approvals, time card approval, daily and weekly overtime, hiring, and training.
• Leads crew by example by loading trucks and/or performing other duties as necessary.
• Monitors email and communicates and coordinates with managers.
• Assists warehouse manager with development and implementation of policies and procedures; ensures all established policies and procedures are followed by crew.
• Assists with inventory activities; supervises inventory control process including but not limited to check-in/check-out, settlement, and inventory reconciliation.
• Oversees the sanitation activities performed in the warehouse.
• Resolves warehouse-related issues with representatives from other department throughout the company.
• Maintains a working knowledge of all operating systems pertaining to the work area.
• Maintains safety programs and all required safety training for the crew.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises Receiving and Shipping employees within the Warehouse department.
• Indirectly supervises Drivers and Helpers employees within the Delivery department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Five years related experience or equivalent.
• Strong inventory control skills.
• Knowledge of warehouse operations best practices.
• Forklift certified.
• Demonstrated proficiency in supervising and motivating subordinates
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Basic competence in subordinates’ duties and tasks
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm

• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions
• Ability to understand any and all safety requirements and cautions
• Ability to perform the physical labor necessary
• Ability to effectively communicate with people at all levels and from various

backgrounds.

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand, walk and sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to lift/push/carry items more than 50 pounds
• Continually work near moving mechanical parts

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

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