Hirschbach is adding a Warranty Manager to the team with the growth of our maintenance needs.

The Warranty Manager is responsible for the processes that lead to successful auditing of repair orders throughout all maintenance facilities, and outsourced maintenance vendor partners for the purposes of identifying warrantable component failures and recovering maintenance costs.

Additionally, the Warranty Manager will manage receivables related to warranty claims and direct the oversite, storage and disposal of warranted parts as direct by suppliers (Scrap Report Management).

Duties & Responsibilities

• Runs warranty campaigns.
• Provides technical instructions to technicians to complete warranty work.
• Ensures compliance with recalls.
• Ensures compliance with carrier specific warranty repair instructions.
• Responsible for the reason for repair auditing.
• Creating internal warranty claim orders in internal systems/programs (i.e. TMT).
• Cross references and codes VMRS Codes to proprietary Vendor Systems codes as needed.
• Audits downtime events for qualifying downtime policy.
• Creates warranty claims and policy request in vendor systems.
• Tracks the status of claims.
• Audits and manages warranty receivables
• Submits escalated policy claims for rejected warranty
• Provides maintenance supervisors/mechanics knowledge of best practices for proper documentation (“story writing”) and parts tagging, repair order section coding in order to maximize efficiencies and optimize warranty recovery
• Ensures the effective disposal of warranty parts (Scrap Report Management)
• Responsible for significantly contributing to the company’s optimal fleet management (low maintenance expenses & downtime, high fuel economy, and high driver satisfaction) and equipment specifications.
• Manages and provides leadership to build and maintain a strong collaborative team effort through out the maintenance organization through effective communications, recruiting, training, coaching department peers.
• Directs the development and maintenance of standard operating procedures within Hirschbach’s maintenance facilities
• When assigned assistants or subordinates, carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Develops and implements organizational strategy to achieve operational and financial performance expectations. Works with VP of Maintenance in the development and implementation of annual maintenance budget.
• Builds and develops business relationships with external vendor partners, OEM and component suppliers.
• Maintains compliance with vendor, OEM and component supplier warranty agreements associated with HML’s Customer Perform Warranty approval
• Other duties as assigned including proactively assisting others in achieving the organization’s objectives.

Talent Requirements

• High school diploma or equivalent in education, paired with relevant professional experience.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• 5+ years of experience managing maintenance repair order processing, coding and overall understanding of equipment systems/subsystems is preferred.
• Demonstrated diverse experience associated with mechanical work on various types of tractors/trailers.
• Possesses a broad knowledge of VMRS Coding, the Complaint/Cause/Correction documentation process associated with warranty administration.
• Demonstrates strong communication skills and the ability to maintain and develop solid working relationships with internal and external suppliers/ partners.
• Ability to process information with high levels of accuracy and energy.
• Ability to multi-task and prioritize workload.
• Computer proficiency and ability to navigate between multiple programs.
• Demonstrates an "All In to Win" attitude and performances displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.

Interested in hearing more about Hirschbach?

Check out our YouTube page:

https://youtube.com/playlist?list=PLwbAHftsNDh9o9WHHrlLRR0uFfnGH6fsa

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