New Orleans Health Department

WIC PUBLIC HEALTH EDUCATOR/CPA

STAFF JOB DESCRIPTION

Working Title: Competent Professional Authority

Civil Service Title and Class Code: HP&P Senior Analyst

Division/Unit: The City of New Orleans Health Department/Women, Infants, and Children Program

Salaried (Exempt) or Hourly (Non-exempt): Hourly

I. Summary of Position

The Competent Professional Authority (CPA) would be responsible for entry level professional work as a health educator and consultant to the Health Department in matters pertaining to nutrition; and related work as required.

II. Organizational Relationships

Supervisor: WIC Program Director

Assignments received from: WIC Program Director

Interacts with:

• DHH OPH Nutrition Services Office
• Employees from all City of New Orleans Health Department WIC sites and participants
• Other State of Louisiana WIC Sites Directors
• All WIC Community Partners

Individuals supervised: None

III. Duties and Responsibilities

• Core Functions (provide at least 3):

For Certification/Recertification (WICC/WICR) appointments: Screen and assess WIC participants using criteria provided by the USDA WIC Program; record participant’s data in PHAME (WIC computer-based program) and determine nutritional/anthropometric eligibility; provide quality nutrition education using VENA principles as described in Chapter 14 of the WIC Policy Manual; assign appropriate food packages and develop care plans for participants.

• Monitor binder weekly to ensure that RD has signed off on all WIC-48s requiring RD signatures (special formula, Pediasure, etc.).

For Food Instrument Pick-Up (WCFI/WIFI) appointments:

• Provide classes for participants’ appointments using topics and lesson plans provided on WIC portal.
• Inform participants whom are eligible for online nutrition education (per Chapter 14 of the WIC Policy Manual) about online nutrition education opportunity on WIC Health website

IV. Examples of Work (provide 3-5 examples)

• Procurement: Ensure that paper and office supplies are ordered in a timely manner; ensure that head clerk receives orders monthly.
• Participant complaints: Field and rectify participant’s complaints before complaints are forwarded to WIC Program Director or the State.
• Phones: Ensure that phones are being answered and voicemail is being checked; all participants should be called back within 24 hours.
• 8am – 9am: CPA’s answering phones
• 9 am – 4 pm: clerks answering phones with back-up from CPA’s if necessary

V. Qualifications and Skills

A. Minimum Qualifications and Skills Required by Department:

• Bachelor’s Degree
• At least 2 years of professional experience in the field of Public Health and/or Management
• Proficiency in Microsoft Excel
• Strong interpersonal skills
• Strong analytical skills
• Strong problem-solving skills

B. Other Qualifications, Skills, and Competencies:

• Must be proficient in computer applications and be able to use the following computer-based programs: PHAME, LINKS, Outlook, and Louisiana Medicaid.

Job Type: Full-time

Pay: $46,000.00 - $47,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Employees must wear masks indoors and are encouraged to be vaccinated and Boosted.

Work Location: In person

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