Community Action Agency of Delaware County, Inc.
Position Description

Position Title:
Work Ready

Case Manager

Immediate Supervisor:
Workforce Development

Manager

Salary Range:
$35,000 – 48,000

Position Summary:

This position provides intensive case management, support services, barrier remediation,
job readiness and educational enhancements to Work Ready participants and their
families to promote career advancement and income improvement.

Primary Duties and Responsibilities:

1. Conduct assessments and utilize results to support each participant in the

development of realisitic employment goals. Goals must compliment participants’
skill level, interest, aptitudes, needs and barriers.

2. Conduct full family assessments that identify the barrier to employment and self-
sufficiency.

3. Coordinate with the client and his or her family to create a full family service plan
to address the needs of each family member, document all multi-generational
services, activities, and supports that will help stabilize barriers.

4. Provide ongoing case management by monitoring delivery of service and quality
of care. Track client progress and well-being, evaluate case plan effectiveness,
make recommendations for additional advanced training, effectively manage
resources and make appropriate referral as needed.

5. Identify economic and physical needs of clients; assess and reassess client’s
support systems, available community resources and other factors to plan,
develop and implement an appropriate service plan.

6. Support in the assignment of appropriate activities as it relates to the participants
needs and goals for job readiness.

7. Provide on-site assistance and support in all Work Ready activities.
8. Advocate for the client and his or her family when connecting them to

community resources and services. and intervene in an effort to alleviate barriers
to participant goals.

9. Conduct weekly meetings with the client and family to document progress on
the stabilizations of all family barriers.

10. Complete weekly Barrier Remediation Progress Reports to submit to the
Department of Human Services.

11. Prepare and complete accurate case notes, written correspondence, reports and
other written material and input required data in CWDS and HMIS.

12. Participate in staff and supervisory meetings.
13. Back-up other staff as needed.
14. Other duties as assigned

Position Objectives:

1. Provide excellent supportive services to clients and their families.
2. Develop and utilize a broad network of resources to best service clients and their

families.
3. Display a professional role model for clients.

4. Maintain accurate and up to date files on all clients.

Qualifications:

This position requires a minimum of a Bachelor’s Degree in Human Services, Social
Work, Psychology or a related field from an accredited college or university. Requires a
minimum of two years experience in the human services field, preferably with
employment training/job development, or an acceptable combination of education and
experience that fulfills the knowledge and experience base required for this position.

The person in this position must demonstrate outstanding organizational skills, and the
ability to manage multiple priorities and concerns. This position requires an individual
with strong assessment skills. This position requires an individual with knowledge of the
Delaware County Social Service infrastructure and the ability to maintain effective
working relationships with those service providers. The individual must have excellent
communication skills, both oral and written, combined with strong interpersonal skills.
The ability to work well with people from different cultural and socio-economic
backgrounds is crucial to this position.

In addition, this position requires a licensed and insured driver with his/her own vehicle.

Physical Demands:

The physical demands described in this section are representative of those that must be
met by an employee to successfully perform the essential functions of this position.
While performing the duties described herein, the employee is regularly required to talk,
hear, stand, walk, maneuver stairs, sit, stoop, kneel, crouch and crawl. The employee
must occasionally lift and/or move up to 15 pounds. Specific vision capabilities required
by this position include close vision, distance vision, peripheral vision, depth perception
and ability to adjust focus.

Work Location/Environment:

This position reports to:

1414 Meetinghouse Road
Boothwyn, PA 19061

This position involves frequent travel to other worksites and job sites.

While performing the duties of this position, the employee is occasionally exposed to
wet and/or humid conditions and outside weather conditions. The noise level in the
work environment is generally moderate.

The statements contained herein describe the scope of the responsibility and essential
functions of this position, but should not be considered to be an all-inclusive listing of
work requirements. Individuals may perform other duties as assigned including work in
other areas to cover absences or relief to equalize peak work periods or otherwise
balance the workload.

I certify that I have read this position description and understand my duties and
responsibilities as stated herein. I further understand that this job description does not
in any way constitute a contract for continued employment. Community Action Agency
of Delaware County, Inc. maintains an at-will policy of employment, which means that
employment and compensation may be terminated with or without cause and with or
without notice at any time at the option of either the employer or the employee.