911 Emergency Dispatcher - Entry Level Job at City of Bothell, WA
TEST TO BECOME AN EMERGENCY 911 DISPATCHER!
The Bothell Police Department is looking for Entry Level Public Safety Telecommunicators to answer and respond to emergency and non-emergency calls for the Bothell Police Department (BPD) and Lake Forest Park Police Department (LFPPD).
What will this person do?
- Interview callers and gather details in order to prioritize calls for service
- Determine appropriate resources to provide and, if necessary, dispatch emergency responders
- Provide detailed call information to officers as needed and monitor radio traffic
- Track officer status and locations
- Perform inquiries and criminal history checks through ACCESS and other computer information systems
- Enter data to secured databases as requested; collect statistical data and compile data for reports
- Monitor internal cameras and alarms
- Process court orders and warrants
- High school diploma or GED equivalent; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience
- The ability to handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations
- Skill in obtaining information from hostile or emotional callers
- Communication that is clear, concise, and effective
- Ability to make decisions in the absence of clear-cut guidelines
- Capacity to work in both team and independent settings
- Flexibility and patience when troubleshooting or working around equipment issues
- Speed and accuracy entering information into a computer system
- A desire to seek knowledge and a willingness to learn and grow
- Uncompromising integrity and commitment to the BPD Core Values
Application Process
- Take the Dispatcher Test through PublicSafetyTesting.com (be sure to select City of Bothell to share your test scores!)
- Wait to be contacted - City of Bothell regularly reviews the scores at PST and if you are selected to move forward in the process, we will reach out to you with next steps
The City of Bothell is an Equal Opportunity Employer. We seek to recruit and hire talented and engaged job candidates from a widely diverse range of backgrounds and ethnicities. We celebrate the diversity in our workplace and community and believe it makes us stronger.
Why Bothell?
As an employee, you have access to a robust benefits package that includes medical, dental and vision for you and your family. We also offer life and disability insurance, state pension membership and deferred compensation for retirement. Commute trip reduction benefits are available. We encourage and incentivize participation in an employee wellness program.
Learn more about the Bothell Police Department.
Learn more about the Bothell Community.
Additional Information
Bothell Police Department Core Values:
SERVICE, HONESTY, INTEGRITY, EXCELLENCE, LOYALTY, and DUTY
SERVICE, HONESTY, INTEGRITY, EXCELLENCE, LOYALTY, and DUTY
To ensure police department employees embody the core values of the department, job offers are extended contingent upon passing a comprehensive and in-depth personal background and employment investigation. This includes completing a Personal History Statement "PHS", polygraph examination, and a psychological evaluation. This can also include, but is not limited to: interviews with personal and professional acquaintances; review of online/social media presence; review and verification of personal and professional records such as: criminal history checks, fingerprints, credit checks, IRS tax statements, military records, school transcripts, driving abstracts, and Department of Licensing records.
Automatic/Potential Disqualifiers
For questions regarding the background check, please email Sergeant David Nelson.
Automatic/Potential Disqualifiers
For questions regarding the background check, please email Sergeant David Nelson.
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