Please note, this position is located at Palisades Tahoe Resort in Olympic Valley, CA

Seasonal (Seasonal)

About Palisades Tahoe

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!

• 401(k) plan with generous company match

• Free lift tickets, plus 50% off lift tickets

• 25%-50% discount at Food & Beverage locations at Palisades Tahoe

• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more

• Employee Assistance Program (EAP)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Support the manager with the leadership of employees in the Access Greeting department, while focusing on the guest experience; accuracy and efficiency of ticket scanning processes.

Job Details:

• Opportunity to work on both sides of the resort
• Incentives available

Essential Job Responsibilities/Duties/Tasks include the following: other duties may be assigned:

• Provide customers with top quality guest service in a friendly and positive manner.
• Assist manager with the daily operations from the gates to line management and supports the guest service and lift operations department so all departments work as a team to deter fraud and increase guest service levels.
• Train Access Greeters on use of tablets, computers, products, service, fraud, and gates.
• Ensure accurate accounting by conducting audits among the operations to ensure accuracy and reduce the opportunity for fraud.
• Support all corporate visions, goals and objectives. Work with the Access Greeting Manager to implement plans to support these goals to ensure increased profitability for the operations.
• Check all tickets and passes assure tickets and passes are valid and current. Conduct on mountain ticket and pass audits.
• Handle fraudulent ticket and pass situations with professionalism and in-line with company standards.
• Attend and participate in regular meetings as directed.
• Assist management in supervising the Access Greeting department. Assist in supervisory responsibilities such as training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Enforce safety standards in accordance with company policies and procedures.
• Assist manager with and is accountable for departmental budget, forecasts, scheduling, business plan, payroll, and communicating variances to budget in a timely manner.
• Communicate to employees and work team’s necessary information in a timely, clear and concise manner. Handle difficult guest problems in accordance with department and company policy and procedures
• Work shift as Access Controller 1 day a week, or as needed.

Competencies and Job Requirements:

• Able to communicate effectively in writing and verbally across all levels of the organization.
• Excellent organizational and problem solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others
• Strong knowledge of computers including MS Office (Word, Excel, Outlook)
• Must be able to demonstrate initiative on finding the answers to questions where one does not know the answer.
• Ability to work well in a high volume, hectic environment, while maintaining composure when dealing with irate customers, and maintaining a high level of accuracy and courtesy.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 100% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs. Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job: PC, RTP software, various software programs, tablets, radios, shovel,

Education and Experience:

Required:

High School Diploma or GED

Preferred:

Two years resort supervisor experience Two years RTP experience

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $20.54 - $26.71 per hour