Account Specialist Job at InfoMart, Inc.
Corporate Accounts Support Specialist (Remote) - Subject to on-site training, candidate must be local
InfoMart is a fast-growing global technology company with an established foundation of over 30 years' experience as a US screening & data provider. Our work hard-play hard environment has been consistently recognized with best place to work awards, and our and industry-leading processes push us to the top of technology and security “best in breed” lists. InfoMart is a proven innovator with numerous first-to-market technologies and cutting-edge products. We were recently the first in our industry to launch a biometric identity screening mobile application.
A career at InfoMart will be a challenging and fast-paced, yet fun, community-based environment that has programs focused on healthy living, charitable giving, professional development, and more.
Position Summary
Superior customer service is an InfoMart platform. It is what sets us apart. Corporate Accounts Support Representatives are expected to provide superior customer service to InfoMart’s major clients in order to foster a strong client-service provider partnership.
Essential Job Functions
- Serve as account lead and analyze account trends to make suggestions for new services based on client and industry needs
- Prepare and present quarterly and annual business reviews to clients
- Provide support to foster a strong customer service foundation to InfoMart’s current and potential clients.
- Prepare daily reports and provide profile statuses to clients.
- Notify clients of completed applicant profiles then disseminate them in the appropriate manner.
- Determine clients’ needs when ad hoc reports are requested and create reports as needed.
- Act as support to other Corporate Accounts Reps.
- Provide clients with any special forms needed.
- Deal directly with customers either by telephone, electronically, or face to face
- Respond promptly to customer inquiries; Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Process requests, forms, applications and requests with specific attention to detailed policies and procedures.
- Possess the ability to troubleshoot issues with InfoMart software and have a firm grasp of the client’s system.
- Direct requests and unresolved issues to the designated resource.
- Communicate clearly and coordinate with internal departments.
- Follow up on customer interactions.
- Possess capability of upholding a professional image when greeting and dealing with customers.
- Maintain a thorough understanding of InfoMart’s policies and procedures for client without written documentation to review.
- Write and maintain internal policies and procedures for client accounts.
- Work independently with little supervision onsite with the client.
- Maintain confidentiality of InfoMart information and loyalty toward company despite working off-site from headquarters.
- Develop good working relationships with co-workers through email and phone contact.
- Maintain constant communication with team regarding changes in policy.
Job Requirements
Education
Bachelor’s degree in related field or equivalent experience preferred.
Experience
Incumbent should possess at least one year of progressive customer service and/or marketing experience. Must be able to work well under pressure, be able to juggle multiple projects simultaneously, and have excellent interpersonal and communication skills. Must also have an excellent sense of priorities. Criminal Justice related knowledge a plus.
Knowledge/Skills/Abilities
Working knowledge of personal computers. Strong planning, organization, and execution skills imperative. Maintain current knowledge of criminal records and results interpretation. Must be able to achieve set goals, meet deadlines, and work in a face-paced environment. Knowledge in Criminal Justice processes helpful. Superior verbal and written communication skills. Effective analytical and problem-solving skills. Ability to conduct analysis determining needs and discover resources to support those needs. Ability to tie together productivity and performance measures.
Core Competencies
Planning & Execution, Problem Solving, Teamwork, Assertiveness, Coaching, Quality Management, Handles Pressure, Fosters Teamwork, Strong Customer Orientation, Commitment to Company Values, and Results Driven.
Local candidates only, no relocation support available.
Only candidates authorized to work in the US will be considered.
All job applicants will undergo testing for presence of illegal drugs as a condition of employment.
NO PHONE CALLS OR FAXES PLEASE.
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