Are you seeking an opportunity to show your exceptional skills and knowledge? Are you looking for a company which provides you with dynamic and challenging work environment every single day? If yes, look no further…we are seeking individuals who are skilled, knowledgeable, and ready to work in a fast-paced environment to deliver top notch solutions to cater business needs.

About Nabors
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.

Canrig Drilling Technology provides equipment, tools, services, and software products to global customer base, improving the safety and efficiency and environmental footprint of operations. Our workforce, like our technology, is rapidly expanding.

JOB RESPONSIBILITIES

RIGLINE 24/7 RIGLINE Admin Support Coordinator executes daily operation of technical support team to ensure timely resolution of all equipment and software related issues. Experience with drilling rig operations and equipment is essential. Applicants must possess the ability to gather information, audit cases, monitor KPIs and participate in training programs. The technician is expected to be the front-line contact for all customer service-related issues and escalate to appropriate technician within team. Technician will support technicians to focus on resolution of issues from beginning to end, working with other departments, until resolved. Technician will be primarily responsible for administrative functions in support of technical team.

• Work with technical team of varying disciplines to achieve low failure rates, efficient resolution of issues, and high customer service standards
• Assist team proactively manage rig equipment, controls system, and rig data application related issues
• Partner with other departments to reduce downtime and optimize rig operations
• Ensure prompt response to issues and communication to operations and leadership teams are well managed
• Active supervision of major events and any ongoing downtime issues ensuring prompt response and accurate resolution
• Ensure escalation and management of operational critical issues, working with various function groups to include, but not limited to Operations, Field Service, Drilling Solutions, IT, Maintenance, Engineering
• Assist with data acquisition from various systems to be provided to internal and external customers
• Document and update processes, definitions and support initiatives using Visio, Word, Excel and PowerPoint as applicable
• Monitor phone service levels, technician utilization and propose resource requirements, process updates etc.
• Ensure support email is responded to by appropriate technicians in a timely, effective manner
• Ensure KPIs are monitored and achieved for RIGLINE (Metrics, performance targets etc.)
• Work in close cooperation with Engineering and functional team members
• Monitor failures for continuous improvement, generate reports based on findings to be shared with functional groups within organization

REQUIREMENTS

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• 3-5 years’ experience in related position in oil and gas
• Experience in technical coordination
• Ability to create/update/implement processes to ensure high performance
• Strong documentation skills
• Ability to diagnose root cause, document findings and provide potential solutions, both temporary and permanent.
• Knowledge Microsoft Office and other applications
• Excellent customer service skills
• Excellent written and verbal communication skills.
• Capable of quickly learning equipment and procedures and able to follow technical documentation.

ESSENTIAL SKILLS /PHYSICAL REQUIREMENTS / WORKING CONDITIONS

• Ability to manage multiple high-priority issues and ensure issues are resolved in a timely manner
• Ability to stay organized while working well under short deadlines and urgent high priority requests
• Ability to (if required) be available during weekends/holidays to support the operations
• Position will be rotational, 7/7, 12-13hr shifts

• Proficient computer skills (35 + WPM typing, use of Microsoft Office, etc.)

• Ability to lift up to 40 lbs.