The HR Administrator is a critical role in the HR Shared Service organization. The position provides day-to-day operational support, playing an important role in keeping Avangrid compliant with federal & state mandates, company policies & procedures and internal & external audit requirements.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities): Process incoming transactions in accordance to established service level standards. Ensure that for assigned tasks, accurate and concise information is captured in the case management system to allow for an audit trail and production of accurate management information. Process new hire paperwork and support onboarding, including I-9 verifications and E-Verify. Create and maintain personnel files. Must be able to work both independently and as a team member and maintain confidentiality of employee information. Apply an understanding of key regulations, policies, and practices to protect the interests of the organization and individual. Fully embrace new and existing HR technology and continuous improvement, identifying and suggesting ways to enhance service levels, provide additional value, and work more effectively. Additional projects and duties, as assigned

Skills and Requirements

Education & Experience Required: Associates Degree in a relevant field of study and at least 3 years’ experience directly related to the job description; OR HS Diploma/GED and at least 5 years’ experience directly related to the job description. Working knowledge of key laws and regulations (state and federal) and how each should be applied in relation to HR policies and procedures. Bachelor’s Degree in a related field preferred. Experience working for a multi-state and/or global organization preferred. Experience in resolving customer complaints. Experience adhering to SLAs and prioritizing work in a busy environment. Proficiency in Excel, Word, and Outlook. Excellent communication skills, both verbally and written, with the ability to interface with multiple Centers of Excellence within HR and employees at all levels of the organization. Demonstrated ability to multi-task in a complex, fast-paced business environment. Must possess the ability to analyze situations, solve problems, and make reasonable judgments consistent with job duties and company policies. Confidence to probe situations and use information available to make judgments on the most appropriate course of action, ensuring where necessary complex issues are escalated to specialist teams for support. Strong computer skills including the ability to provide clear and logical guidance on how to use HR systems, either over the telephone or in writing, to a variety of end user learning styles. Must be self-motivated; highly detailed and organized; takes initiative to make or adapt to changes. Strong verbal and written communication skills with the ability to build relationships quickly and to positively influence the customer experience.

Competencies

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country