Learn more about what it’s like to be a member of Team RDU!

Are you ready to join an exciting, growing, and well-established organization that honors leadership, integrity, teamwork, excellence, and respect, rewards achievements and fosters career growth? If so, RDU Airport Authority, a medium-sized airport, could be your next and best career move. Our organization offers a dynamic, fast-paced environment that promotes teamwork, creativity, and collaboration. Take the next step and see what RDU is about!

The Airport Communications Center Manager supports the Airport Communications Center (ACC) and supervises the activities of Authority personnel engaged in issuing, receiving, assessing, and responding to communications on the telephone, internal radio, computer, and public address systems and monitoring multiple electronic operating systems. Is responsible for the development and monitoring of policies, procedures, and protocols to be utilized by the Telecommunicators who staff the ACC. Participates in the planning, technical design, implementation, and future enhancement of the ACC.

ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Manages the operation, training, and personnel of the Airport Communications Center
• Plans, directs, organizes, monitors, supervises, and evaluates the communications center section assuring 24/7 communications coverage for routine calls and emergency situations
• Manages the administration of the airport’s 800 MHz radio system
• Conducts staff meetings to inform and coordinate various projects and procedural changes, organizational and departmental goals, and objectives to facilitate joint information sharing and team building
• Reviews existing and develops and implements new or improved, operating practices, procedures, and protocols for the ACC.
• Reviews and analyzes reports and communications to identify deficiencies in operations, policies, and procedures and develops, proposes, and implements revisions to existing or new operating policies and procedures.
• Ensures emergency phone directories are current and up to date
• Develops protocol procedures for transcribing telephone, radio, and video recordings of incidents and emergencies
• Develops and updates notification procedures for both non-emergency and emergency situations
• Recommends new hires, trains, and evaluates Telecommunications staff; makes and implements personnel decisions in accordance with Human Resource policies; assures continued professional education and certifications of staff
• Analyze IT initiatives, systems, and programs to make improvements, modifications and procedures for emergency mass notification and public address systems
• As required, supports the Emergency Operations Center (EOC) during planned events and disaster response including but not limited to aircraft accidents and incidents, local/regional/national disasters, and security threats
• Act as project manager for important organizational initiatives and priorities within the area of responsibility
• In coordination with the Director of Emergency Operations and Human Resources, makes and implements personnel decisions; assures continued professional education and certifications of staff
• Develops and recommends budget; performs purchasing and other administrative duties for the Center; assures equipment upgrades
• Develops new practices, procedures, and protocols to ‘best practices for similar Centers and ensure their compliance with Federal and state laws and regulations and legal, technical, and administrative guidelines.
• Works with other Airport departments to assure appropriate communications responses between service units and the public
• Performs additional related work as required

Hiring Range: Minimum $82,662.23 to Maximum - Commensurate with experience

QUALIFICATIONS

Required Education and Experience

Education:

Required:

• Associates degree in Business Administration, Emergency Management Public Administration, Computer Science or a related field

Experience:

Required:

• 3 years of supervisory experience in an Airport Communications Center, Operations Center or 911 Dispatch Center involving emergency radio communications and public safety dispatch

Preferred:

• Experience in working in an airport communications center and/or knowledge of airport operations

• Demonstrated experience in EOC operations and support functions
• Demonstrated experience in training program development and implementation

Licenses or Certifications:

Required:

• Must hold certification with or be able to be certified by the State of North Carolina as a DCI Operator within 12 months following appointment to this position.
• Completion of Incident Command System (ICS) classes (100, 200, 700, and 800) within 12 months following appointment to this position.

Preferred:

• Certified Emergency Medical Dispatcher
• Emergency Dispatch Quality Assurance/Dispatch Certified

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Communication Center & 800 MHz radio operations
• Federal and state laws and Authority policies, rules, and regulations, regarding emergency management and drone operations
• How to analyze, interpret, and enforce laws, rules, regulations, policies, and practices in a tactful and courteous manner
• Methods, materials, and resources necessary to operate an Airport Communications or Dispatch Center

Skill in:

• Oral and written communications
• Problem-solving and analytical ability
• Team building
• Change management

Ability to:

• Lead and manage an ACC
• Function with general supervision, initiative, flexibility, and personal integrity
• Create, plan, design, implement and manage an operational airport public safety, security, maintenance, and operations communications center
• Analyze data relating to telecommunications problems and equipment to make necessary corrections or recommend new or revised telecommunication equipment
• Develop procedures, techniques, and instruction material for the proper use of communications facilities and systems
• Coordinate with the interdepartmental staff concerned with shared communications facilities and systems
• Operate telephone, radio, and computer communications equipment
• Analyze, interpret, and enforce laws, rules, regulations, policies, and practices in a tactful and courteous manner
• Use sound judgment and react quickly and appropriately in crisis and emergency situations

Benefits:

At RDU, you’re not just a blip on the radar. We appreciate you and care about your health, happiness, and future. Here’s a snapshot of our awesome benefits!

• Work-Life Harmony
  • Paid Vacation Leave
  • Paid Sick Leave
  • 11 Paid Holidays
  • Flexible Holiday Options
• Health and Wellness
  • Comprehensive Wellness Program
  • On-site Fitness Classes & Employee Fitness Center Access
  • Health Savings Account (HSA) – with matching employer contributions
  • Flexible Spending Accounts – medical and dependent care options
  • Opportunities for employer-paid or discounted insurance plans
• Financial Wellness
  • Tuition assistance and career development
  • Shift Differential pay
  • 401(k) plan, Traditional and Roth options – with matching employer contributions
  • 457(b) plan, Traditional and Roth options
  • NC Pension Retirement Pan
  • Employee Discounts – cell phone plans, RDU Airport Terminal stores, and restaurants

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Work is generally performed indoors in environmentally controlled conditions. May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment or overhead aircraft.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Positions in this class typically require manual dexterity, talking, hearing, seeing, reaching, walking, keying, grasping, and repetitive motions.
• The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.

Skills

Preferred

Preferred

Preferred

Required