AM & PM Guest Services Agent's Job at Mountain Top Resort Ouray KOA Co LLC
- Greet all guests and make them feel welcome.
- Book reservations for guests and owner, process check-in/check-out of guests, process any guest credits and/or charges, etc.
- Contacting guests and welcoming them upon their arrival and exit.
- Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
- Upon request, provide guests with information regarding local activities such as skiing, snowmobile, fishing, dining, hiking etc.
- Perform clerical duties such as answering phones, email correspondence, typing, filing, and computer data input processing as necessary.
- Check accuracy of listings and educate one?s self about our properties.
- Hosting property tours.
- Audit key cards daily to make sure they are available for guests and staff.
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