Application Support Job at Sumitomo Mitsui Banking Corporation
Sumitomo Mitsui Banking Corporation New York, NY 11205
$77,000 - $93,000 a year
Overview:
Coordinate with application development, support teams, as well as business users.
Provide hands-on expertise for solving application related tickets and issues as needed.
Able to solve complex technical issues and facilitate solutions by reviewing errors, logs, code, and database objects as needed.
The anticipated salary range for this role is between $77,000 and $93,000. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Responsibilities:
The Application Support role will provide the first line of production support for our internal and vendor applications. This role will be trained on both the front-end functionality and on the back-end technology of the applications and will respond to both monitoring alerts and to end-user raised issues. He/she will attempt an initial diagnosis of any problems and if possible, a resolution.
Coordinate with application development, support teams, as well as business users.
Provide hands-on expertise for solving application related tickets and issues as needed.
Able to solve complex technical issues and facilitate solutions by reviewing errors, logs, code, and database objects as needed.
The anticipated salary range for this role is between $77,000 and $93,000. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Responsibilities:
- Respond to system alerts related to these applications.
- Respond to users experiencing issues using these applications.
- Incisive analytical skills to quickly diagnose problems
- Manage communications with users and management during any issues.
- Experience reading and interpreting log files
- Prior experience supporting enterprise scale applications in a multi-tiered system is a plus.
- Liaise with other IT staff as needed to escalate and resolve issues.
- Provide feedback/documentation to development after the resolution of issues and outages.
- Experience in assisting with implementations of technical solutions.
- Bachelor’s Degree in computer science or successful completion of computer courses or equivalent business experience
- Experience with Windows operating system and applications
- Familiarity with Linux operating system is a plus.
- Prior experience in Application Support in financial services highly desirable
- Hands-on prior experience with any object-oriented programming language is a plus
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