This position is responsible for assisting the daily operations of one or more housing communities in the Portland Metropolitan area. The Assistant Community Manager acts as the secondary contact for the property’s residents, may be responsible for curb appeal and monitoring property condition, and processes screening applications, move-ins and certifications documents, depending on the assignment. The ideal candidate is detail-oriented, and enjoys building a positive, productive environment for residents and co-workers.

RESIDENT RELATIONS:

• Responds to resident questions, concerns, and requests in a timely manner, taking appropriate action to resolve, address, and document issues.
• Assists applicants in the completion of various leasing forms, outlining conditions and terms of occupancy during the term of the lease.
• Maintains good public relations and interacts with external/internal customers in a positive, respectful, and professional manner.

FINANCIAL OPERATIONS:

• Coordinates resident move-in activities including collecting deposits, completing paperwork, and new resident orientation, per established policies and procedures.
• Collects and monitors monthly rents (resident and assistance payments as applicable).
• Takes appropriate precautions to safeguard all monies received.
• Prepares check batches for deposit promptly and accurately.
• Processes resident move-out activities, per established guidelines.
• Responsible for timely and accurate data input into our integrated property management information system.
• Completes possession/vacating Property Condition Report (PCR) of the unit condition and submits necessary paperwork for reconciliation.

COMPLIANCE AND ADMINISTRATIVE:

• Adheres to Relay Resources’ policies, procedures, and internal controls in carrying out day-to-day duties.
• Maintains and monitors project waitlist per established guidelines.
• Completes annual income verifications, as applicable.
• Completes and submits reports, forms, and other paperwork as required.
• Maintains appropriate paperwork, files, and records.
• Ensures compliance with applicable laws, rules, and regulations, including but not limited to Fair Housing and Landlord Tenant Laws.
• Maintains work area in a clean and professional manner.
• Attends required department or organizational meetings.
• Actively participate in ongoing training and development.

PHYSICAL OPERATIONS:

• Monitors building and grounds for safety, security, cleanliness, and generally good condition.
• Submits work orders as needed to address safety concerns and maintain the property in good condition.
• Works in partnership with the Maintenance Technicians to ensure the property is maintained and functioning well.
• Collaborates with Maintenance Technicians and Maintenance Supervisor when complex repair and maintenance projects are necessary.
• Coordinates with vendors for regular and preventive maintenance activities.
• Investigates resident complaints about malfunctions of utilities or furnished household appliances and submits work order requests as needed.
• Performs minor maintenance tasks as needed.
• Performs regularly scheduled property inspections of the building exterior and grounds.
• Assists in preparing the property for all required regulatory inspections, including but not limited to HUD REAC, NEF, LIHTC, and MOR inspections.
• Performs twice annual inspections of all units.

OTHER:

• Special projects and other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENT:

• High school diploma or general education degree (GED). Associate degree (AA) equivalent from two-year college or technical school preferred.
• Affordable housing community management experience preferred.
• Valid driver’s license and reliable automobile; safe driving record and evidence of comprehensive automobile insurance.
• Ability to pass criminal history background check and/or fingerprinting as appropriate at any time during employment.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong organizational and problem-solving skills.
• High level of accuracy and attention to detail.
• Strong interpersonal and communication skills, both verbal and written.
• Strong crisis management skills.
• Strong math skills.
• Good time management skills.
• Basic Microsoft Office skills.
• Reliable and dependable in ensuring responsibilities are carried out on a routine basis.

PREFERRED SKILLS:

• Working knowledge of the Yardi system.

COVID Vaccination Requirements

Where permitted by applicable law, you must be fully vaccinated or exempted by an approved medical or religious exemption request by your start date (first day reporting to work) to be considered for employment. If you're covered by a medical or religious exemption, please ask for the appropriate exception form during your interview process. Fully vaccinated is defined by two weeks following an initial 2-dose (Pfizer(BioNTech)/Moderna) or 1-dose (Janssen-Johnson & Johnson) administered vaccine. Vaccines administered outside of the United States must fall under the WHO (World Health Organization) - COVID19 Vaccine Tracker.

More about us

We’re a nonprofit organization based in Portland, OR, employing more than 700 people in the Pacific Northwest. Our variety of services includes janitorial, landscaping, document services, and supply chain solutions, as well as managing affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees and affordable homes to our residents.

Relay’s Affordable Housing team manages more than 900 units including apartment complexes and single-family homes across the Portland-Metro area. We are dedicated to creating safe, comfortable communities that our residents are proud to call home.

Learn more about what it’s like to work on our affordable housing team!

Equal Opportunity

Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to cultivating a people-first inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.

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