Under the general direction of the Director of Product Management, the Associate Product Manager (APM) provides subject matter expertise, market intelligence and product planning support to maximize sales revenues, market share and profit margins for one or more Lash Group emerging or existing product/service lines. Working in a team environment, the APM tracks and identifies relevant market trends, researches customer needs, and supports opportunities for innovation growth and expansion. The APM works collaboratively to develop tools required for commercialization of the product/service assist the product management and training teams with the message through the Sales, Launch, Implementation, and Operations cycles. The APM must be able to communicate effectively with internal and external stakeholders to assist the PDM in implementing service offerings

• Supports Product Managers in their role as a lead strategist and subject matter expert for select capabilities

• Understands and monitors market developments, industry trends, risks, and customer needs to drive strategic direction for service line-related products and services

• Assists in the development of high-quality commercialization tools. This includes sales new and business development materials articulating the value proposition

• Supports the infusion of service line capabilities into business operation by conducting UAT, assisting with staff training, trouble-shooting, and overall support for users and management consuming the capability.

• Gathering the voice of customers and determine business-case and feasibility of enhancements to existing products/services through the creation of feature user stories.

• Manage product backlog to drive the overall product road-map.

• Assist in managing vendors. Includes supporting needs of routine business reviews and mining for additional value.

• Conduct research to support the evaluation, prioritization, and execution of ideas for product development.

• Develop Objectives and Key Results for supported teams and accountable for regular updates and iterations on OKR’s

• Deliver excellent customer service and manage internal client expectations appropriately.

• Perform related duties as assigned

Bachelor’s Degree in a business or healthcare-related field preferred or four(4) years of equivalent healthcare related experience. Management or equivalent leadership experience required.

• Excellent customer service skills.

• Ability to think strategically, applying business insight/acumen and demonstrating critical thought in a complex business environment.

• Ability to construct a business case that illustrates opportunity and risk accurately based on information available.

• Demonstrated effective professional communication (written and verbal), presentation skills and training skills.

• Ability to prioritize workload and consistently meet deadlines; identify additional resource needs as necessary.

• Ability to work independently and within a team setting with minimal direction/ supervision.

• Ability to understand technical concepts and translate to operational processes.

• Ability to understand operational processes and evaluate technical solutions.

• Demonstrated success leading projects and being a member of project teams.

• Technical proficiency with Microsoft Office applications.

• Ability to learn and implement new concepts/skills with minimal lead time.

• Ability to complete research in a thorough, thoughtful, and comprehensive way that demonstrates understanding and provides strategic insight.

• Ability to conceptualize and validate new products and/or product strategies.

• Ability to demonstrate a basic understanding of budgets, productivity, and other business concepts.

Bachelor’s Degree in a business or healthcare-related field preferred or four(4) years of equivalent healthcare related experience. Management or equivalent leadership experience required.

• Excellent customer service skills.

• Ability to think strategically, applying business insight/acumen and demonstrating critical thought in a complex business environment.

• Ability to construct a business case that illustrates opportunity and risk accurately based on information available.

• Demonstrated effective professional communication (written and verbal), presentation skills and training skills.

• Ability to prioritize workload and consistently meet deadlines; identify additional resource needs as necessary.

• Ability to work independently and within a team setting with minimal direction/ supervision.

• Ability to understand technical concepts and translate to operational processes.

• Ability to understand operational processes and evaluate technical solutions.

• Demonstrated success leading projects and being a member of project teams.

• Technical proficiency with Microsoft Office applications.

• Ability to learn and implement new concepts/skills with minimal lead time.

• Ability to complete research in a thorough, thoughtful, and comprehensive way that demonstrates understanding and provides strategic insight.

• Ability to conceptualize and validate new products and/or product strategies.

• Ability to demonstrate a basic understanding of budgets, productivity, and other business concepts.