As an Aviation Customer Communications Specialist, you will be responsible for educating, informing, and engaging a diverse public audience on SEA Airport services, facilities, and operational conditions.

• You will participate in and drive real-time responsive engagement with SEA customers and the public that coincides with airport services, facilities, irregular operations, weather conditions, events, and incidents.
• You will maintain a steady cadence of relevant social media content for customer communication to support the SEA brand using various social media platforms including Facebook, Twitter, and Instagram.
• You will write, edit, and research a range of communications for assigned responsibilities including web pages, newsletters, social media channels, apps, blogs, letters, and internal communications.
• You will support positive customer experiences, lead content management for digital channels, printed materials, and in terminal applications.
• You will interpret data from social media and digital platforms, prepare written reports, and provide leaders with insight on customer satisfaction and identifies emerging trends.
• You will maintain awareness of new trends and developments in the fields related to customer communication and digital channels.
• You will collaborate with the development of strategic messaging in real-time and assures accurate information is conveyed and information aligns with and supports the SEA brand.
• You will work with external partners such as airlines and communication vendors to effectively communicate with customers.

Two years of experience may be substituted for one year of education:

• Experienced – You have three (3) years’ work experience in social media, digital communications, writing, and customer service.
• Educated – You possess two (2) years of college education.
• Desired – We hope you have five (5) years’ work experience in social media, digital communications, writing, and customer service and a Bachelor’s degree.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Knowledgeable – You have effective strategies for reaching a variety of audiences and understand social media marketing principles and practices.
• Strong Communicator – You are capable of effectively delivering information both formally and informally at all levels of the organization, from leadership to individual contributors in both verbal and written formats.
• Technically Skilled – You are proficient in computer office software suites, such as Microsoft Office, social media platforms, and enterprise level social media dashboards.
• Collaborator – You are someone who can work with diverse internal and external stakeholders at various levels of the organization to build relationships and resolve problems while providing excellent guidance and customer service.

• Work Schedule – Your normal work schedule will vary Monday - Sunday, four (4) days a week, 8:00 a.m. to 7:00 p.m. (40 hours per week). Slightly more flexible start and end times are available in this role. You may be required to work any and all assigned shifts, including weekends and holidays and an on-call schedule for emergency response outside of work hours.
• Work Environment – This work will take place in a hybrid remote/in-office setting at Management’s discretion with the requirement to be in-office once a week or more depending on site needs.
• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• COVID-19 Vaccination Requirement – Effective, November 15, 2021, the Port of Seattle will require that at the time of hire, and as a condition of employment, the successful candidate will be able to provide proof of their full COVID-19 vaccination status, as part of the hiring process. This is a condition of employment for all positions at the Port of Seattle. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Prior to employment, candidates may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
• Overtime Eligible – You are eligible for overtime pay in this role.
• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Holidays – More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work from home.
• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

**Please note if your position is represented by a union, please reference your “Collective Bargaining Agreement” or call your Union Representative for specific information related to benefits and eligibility, as they may differ from the above.**