KEY DUTIES:

• Promptly greets guest at assigned tables and take beverage order.
• Clear away soiled dishes on an ongoing basis and replace flatware as needed.
• Returns to each assigned table periodically to ascertain whether additional items are desired.
• Requires having a basic knowledge composition of food and beverage menu items, daily specials and proper placing procedures.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Prepare beverages for service to guests and present food according to established health and presentation standards.
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables and resets table after guest leaves table.
• Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• May assist with other duties as assigned.

Qualifications and Requirements:

Minimum: Basic reading and writing; Food service experience with general knowledge of restaurant operations; high school diploma or its equivalency required.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds.
• Moving about the Banquet area and the kitchen.
• Handling objects; plates, trays, glasses, etc.
• Bending, stooping, and kneeling.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.
• Must be able to handle exposure to areas where smoking is permitted.
• Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

ADA Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
• Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
• Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.

The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.