At Pingboard, we believe that creating an engaged workforce is critical to success, especially for distributed teams. We also believe turnover will slow down your business, but a disengaged workforce will kill it.

That’s why we exist, to radically improve the employee experience for distributed teams, so your best people never want to leave. We’re a small, close-knit team that believes in quality over hours worked, and that work should be full of interesting challenges, stimulating conversations, and friendly people.

Pingboard is seeking a Part-Time Billing Coordinator as a key member of Pingboard’s Customer Experience Team, focusing mainly on billing tasks, collections, and month-end processes. Responsibilities include but are not limited to, handling limited escalated billing issues, proactive outreach and management of collections processes, processing payments, and handling various monthly audits and month-end tasks. This role also serves as a subject matter expert for billing processes and operations and Pingboard’s billing software stack. Members in this role will dedicate the majority of their day to tasks and project-based efforts.

• This is a part-time position totaling 20 hours a week through the end of 2023 with the potential for growth. This flexible role allows you to work any 4 hour timeblock between 8-5 CST.

Requirements

Job Responsibilities:

• Answer and solve limited customer inquiries through email and/or phone.
• Serve as a point of contact for escalation of billing issues too complex or sensitive for Frontline Agents.
• Develop and verify training materials to enable Frontline Agents to take on basic billing inquiries.
• Drive process improvements in the area of accounts receivable, cash applications, credit management, collections, and other areas directly affecting the customer’s billing experience.
• Manage the company’s collections process from start to finish while partnering closely with the Frontline Team and Customer Success Managers.
• Complete required and accurate vendor documentation tied to billing from our customers as requested, or provide training for others to do so.

• Provide updates on accounts receivable and collections success and strategy to the management team on a regular basis.
• Manage sales tax filing processes.
• Partner with the VP of Growth to own monthly financial close processes, including providing billing-related data to other Pingboard resources as needed.
• Ownership of audit processes to ensure billing accuracy

Preferred qualifications/requirements

• 1+ years of billing support or operations experience.
• Excellent verbal and written communication skills.
• Ability to operate independently and prioritize work.
• Ability to work and interact effectively in a team environment.
• Familiarity in using Zuora or other billing software is a plus.
• Proficiency with Google Suite products and general office software knowledge.
• Energetic, mature, positive person who thrives on working independently.
• Ability to multi-task and work in a fast-paced environment with little supervision.
• Maintain confidentiality in all aspects of employee and company information.
• Excellent attention to detail regarding the delivery of work.

Here are some examples of how someone in this role’s success will be measured:

• Show efficacy in billing initiatives and their success metrics.
• Maintain a trust score of 80% or higher in the billing knowledge collection in our internal knowledge base.
• Provide timely and accurate processing of task tickets within the boundaries of the CX Team's goals and SLAs.

Benefits

• Eligibility to enroll in our matching Retirement Plan (401k, IRA)
• Monthly Work From Home Stipend ($100 per month)

Interview Process:

• 30-minute Recruiter phone screen
• 1-hour video call with Hiring Manager
• 30-minute interview with an existing team member