Business Analyst - Ridgefield Park, NJ

12 + Month contract

Top 3 Must Haves:

Proficiency in web technology

Operating in a Matrix environment

Proactive and communication expert. (You’ll have the opportunity to transform consumer digital experiences in a fast-paced environment by striking the right balance between the transactional and the emotional—always keeping our users and their needs in mind, while achieving business goals & results)

Requirements

• Deep experience in auditing web site experience journey, design layout, and content/information architecture to identify areas of opportunity and next step actions.
• Business acumen to understand and address matrix divisions’ needs of site experience
• Track record of synthesizing data and user research insights into auditing objectives.
• Establish and recommend programmatic audit process, deliverables, and recommendations/points of view.
• Strong CX/UX portfolio & experiences that demonstrate deep understanding of end-to-end systems thinking, strategic approaches to decision making, and core knowledge across a variety of categories (e.g. design, content, development, production) and formats (e.g. web, OS frameworks, mobile viewports).
• Understanding of web technologies (front end and back end) to round out audit & subsequent POVs
• Ability to humanize insights and designs to project teams and senior leadership.
• Comfortable with ambiguity and candid, respectful debate, with a bias of leading towards clarity. A positive attitude, open mind, and a desire to collaborate with and learn from multi-disciplinary teams.
• Prioritization, organization and multitask skills are a must.
• Fast, responsive, and strong communication skills. Know when to text, meet, call or email. EQ is just as important as IQ.
• Experience working with eCommerce/merchandising, Product Management and Marketing teams.
• Proven experience in adjusting and adapting deliverables with any changes.
• Able to work in a multi-location/time zones of partner groups & stakeholders to deliver on the product or service objectives.
• Experience in brand marketing, social & performance marketing a plus * Fluency with common design software for the creation of workflows, wireframes, design mockups including Sketch or Adobe.
• JIRA & Confluence fluency or similar project management tools are a big plus
• Requires a minimum of 8-10 years of cumulative industry experience in CX, UX, Marketing & Analytics disciplines.
• B.A. or B.S. Degree or equivalent experience

Roles and Responsibilities

• Understand the various goals of stakeholders, and how to prioritize a holistic audit and reporting matrix accordingly.
• Utilizes strong foundation in CX best practices & analytics to audit the website experience on an established cadence + any ad hoc projects/tasks.
• Lead audit conversations and influence decision-making backed by strong CX/UX and tech rationale and data, while also balancing the needs of cross-department stakeholders in ecommerce and brand storytelling.
• Effectively and creatively communicate ideas with strong verbal and written communication skills.
• Create information architecture structures that drive our digital experience strategy, with scalability and extensibility in mind.
• Work in rapid development cycles while remaining ?exible.
• Deliver projects that meet requirements and timelines aligned with the stakeholder, brand, and business objectives.
• Contribute to a culture of collaboration by exhibiting a high degree of organizational awareness and building and maintaining solid relationships both within the Corporate Marketing team and stakeholders.

Job Types: Full-time, Contract

Pay: From $55.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 5x8
• 8 hour shift

Experience:

• CX/UX: 2 years (Preferred)

Work Location: One location

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