Byram has been a national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, urology supplies, incontinence supplies and enteral nutrition products. In 2017, Byram was acquired by Owens & Minor (NYSE: OMI), a global healthcare services company, to expand the organization’s ability to serve the continuum of care into the patient’s home. Byram Healthcare, an Owens & Minor company, is more prepared than ever to tackle the challenging, changing healthcare landscape. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefits.

The Customer Service Representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

ESSENTIAL JOB FUNCTIONS:

• Answer inbound customer calls via an automated phone system
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Use full product knowledge of at least two Byram therapies to service patients
• Insurance verification
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required

REQUIRED EDUCATION & EXPERIENCE:

• High School Diploma or equivalent required
• 1-2 years of customer service experience required Call center experience preferred

KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms · Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience
• Prolonged periods sitting at a desk and working on a computer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Denver, CO 80223: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Preferred)

Work Location: One location

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