CUSTOMER SERVICE REPRESENTAIVE JOB DESCRIPTION

Scope of Responsibilities:

The Customer Service Representative (CSR) is a non-exempt (hourly employee who gets overtime) employee who reports to a Store Manager in maintenance and operation of a Company-owned retail facility in a safe, customer focused and profitable manner.

Minimum Qualifications:

• The minimum qualifications for a CSR are:
• Experience in retail sales preferred.
• Ability to work with the equipment, tools and materials listed below.
• Ability to perform essential duties and work in the conditions described below.
• Ability to work as scheduled and arrive on time.
• Ability to communicate (orally and in writing) in English.
• Ability to perform basic arithmetic operations.
• Ability to work alone whenever necessary.

Job Requirements:

Note: The list below has some of the essential duties, responsibilities and functions of the CSR position and the minimum mental/physical requirements.

Essential Duties/Responsibilities:

• Ring up all sales on cash register properly and accurately, handling money and other types of payment received for products sold.
• Provide prompt, courteous customer service, handle complaints quickly and tactfully,
• Use suggestive selling techniques to maximize sales while maintaining excellent customer rapport.
• Perform job duties safely; follow all safety rules and policies.
• Perform multi-function operations of POS (register), lottery machine, phone card machine, EBT, credit card machines and any other machines you operate.
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site.
• Account for all monies and make safe drops as instructed.
• Assist in maintaining proper inventory levels and shift closeouts.
• Perform all duties with minimal supervision and may be required to work irregular work hours, attend job-related meetings and other duties as assigned.
• Comply with Retail cleanliness, grooming and uniform policies and standards.
• Notify store management of any observed dishonesty by customers, vendors, or store employees; follows vendor check-in procedures; follows Company policies for confronting shoplifters; follows cash handling procedures to prevent losses.
• Complete all required orientation and training

Physical Essential Functions:

• Ability to stand and/or walk for an entire shift.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level as needed (i.e., to replenish fountain syrups).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist level up to 30 minutes of workday (i.e., stocking/maintaining inventory).
• Ability to occasionally push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand- truck).
• Ability to occasionally bend at waist with some twisting up to one hour of workday.
• Ability to occasionally grasp, reach and manipulate objects with hands up. (This work requires eye-hand coordination and may require bilateral coordination of hands up to 4 hours of workday).
• Ability to occasionally climb a ladder to store or retrieve materials, and/or place or remove signs.

Working Conditions:

• Employee performs approximately 95% of work indoors.
• Be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
• Be exposed to intermittent noise (i.e., cash register and telephone).
• Work in small spaces at times; work alone.
• Work with minimal direction and periodic supervision.

Equipment, Tools and Materials:

• Employee utilizes the following electronic equipment: Telephone, POS (cash register), lottery machine, (money order machine, phone card machine, EBT machine, Western Union Equipment,) microwave, grill, nacho machine, etc.
• Employee utilizes the following manual equipment: Flat cart, hand-truck, grocery basket, rubber gloves, mop, broom and degreaser/defoamer.
• Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents.

SAFETY/SANITATION/HACCP/OSHA GUIDELINES

• Must be able to demonstrate and ensure that the department is within HACCP guidelines.
• Must ensure and comply with a safe and hazard free work environment according to the Department of Health and OSHA regulations.
• Have knowledge of where your MSDS booklet is located for your department and understand its contents.
• Display knowledge of all safety emergency procedures.
• Responsible for adhering to cleanliness, safety, and sanitation standards in accordance with department policies and the Department of Health.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Scheduled hours may change based on business need. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Night shift
• Overnight shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekend availability
• Weekends only

Application Question(s):

• Do you have a TAM/Alcohol card
• Do you have a health card

Shift availability:

• Day Shift (Required)

Work Location: In person

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