The ONE Group is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion!

Apply now to join the world of VIBE DINING as a key part of the guest experience!

We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company.

JOB DESCRIPTION

The Guest Service Agent is one of the most important positions within The ONE Group as the point of all guest communication for our restaurants. It is also a great opportunity for hospitality professionals to transition from restaurants into a fast-paced office environment. Our guest services focuses on securing reservations, group events, catering and take-out for our venues across the country and the Agentr role facilitates guest needs quickly and professionally. The majority of our guest communication comes in from phone calls with additional channels like chat, email, and social. We cover a variety of hours from early morning to late night so flexible schedules are a perk.

WHO YOU ARE

• A driven individual who cares passionately about providing a high-level of customer service
• Excited to grow your career with the leaders of Vibe Dining
• Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365
• Has the ability to set priorities and meet deadlines
• Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner
• Has excellent phone etiquette with a personality that shines through to our guests
• Good writing, time management, interpersonal, organizational, and communication skills
• The ability to work in a high volume and ever-changing environment
• Always maintains a professional demeanor and is punctual and reliable for your team members.

The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies)

• Medical

• Dental

• Vision

• Group Life and Disability

• Group Accident Insurance

• Group Hospital Indemnity Insurance

• Group Critical Illness Insurance

The company offer the following benefits to all employees regardless of position or status

• Employee Assistance Program (EAP)

• Dependent Care Benefit

• Employee Dining Discounts and/or complementary meals onsite

• Traditional and Roth 401K Plan

• Commuter Benefits

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Denver, CO 80202: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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