Call Center Agent Job at Suffolk Transportation Service, Inc.
Suffolk Transportation Service, Inc. Ronkonkoma, NY 11779
$15.50 an hour
Call Center Agent
Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC has been providing Suffolk County's transit and special needs transportation services. As a Call Center Agent, you will work in our Transit headquarters in Ronkonkoma, NY. This is a Part-time position 20 hrs per week and reports directly to the Call Center Manager. The call center is open Monday - Saturday 7am - 5pm and Sunday 8am - 4:30pm.
KEY DUTIES & RESPONSIBILITIES
- Provide exceptional customer service answering calls in a clear, concise and friendly manner
- Work cohesively with colleagues
- Meet needs of the caller as it pertains to bookings, cancellations, and trip verification, while following the policies and procedures of the ADA program
- Must always be mindful of the difficulties faced by the callers, sight impaired, hearing impaired, cognitive challenges as well as physical limitations
- Resolve complicated round trips
- Knowledge of the Long Island, NY geography
- Map Testing periodically throughout the year
- General office duties as required, data entry, accuracy
REQUIREMENTS & QUALIFICATIONS
- Reliable transportation
- Ability to sit for prolonged periods of time
- Good Command of the English language
- Computer Skills: keyboarding
- Flexible work hours, operation runs seven days a week
- Ability to answer large call volumes with a smile in your voice
- Strong attention to detail
- Maintain confidentiality
- Strong interpersonal skills
- Physical Presence at work site required for position
Qualified Candidates can submit their resume to 1980 Pond Rd Ronkonkoma, NY 11779.
Job Type: Part-time
Pay: $15.50 per hour
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