Principle Responsibilities

• Clerical Service Coordination
  • Patient transfer and discharge is supported efficiently and effectively, prioritizing post acute discharges including, but not limited to, skilled nursing homes and home health care.
  • Assists with preparing the required patient medical record information for discharge to nursing homes, home care hospice or other medical facility.
  • Exchange of protected health information is sent accurately via fax, telephone, hard copy, etc.
  • Contacts nursing homes to determine bed availability and communicates information to department staff.
  • Assists with arranging transportation as requested.
  • Assists with medication authorization, taxi vouchers etc. as requested by department staff.
  • Effectively communicates and exchanges information to appropriate personnel, department or outside agency to promote continued progression of plans of care and discharge.
  • Department and patient needs are prioritized and implemented according to unit/hospital policies, procedures and standards.
  • Interpersonal communication with both internal and external customers is courteous, responsive and timely.
  • Assists with data collection and reporting projects as assigned.
• Patient Advocacy/Customer Service
  • Provides assistance to the department when Admin Assistant is absent i.e. phone and reception duties, sorting of mail etc.
  • Partners with other Care Management Department staff members to promote timely discharges.
  • Verbal, electronic and telephonic communication are consistently demonstrated at an excellent service level.
  • Requests for assistance are responded to in a timely, efficient and positive way.
  • Confidentiality of patients, families, and other staff is maintained at all times.
  • Communication with staff and other key stakeholders are timely, understandable and responsive to needs and questions.
  • Establishes positive working relationships with community resources.
• Quality Resource/Stewardship
  • Utilizes resources effectively and efficiently.
  • Participates in quality improvement activities to evaluate and improve systems and processes that support patient care.
  • Effective time utilization and organizational skills are applied to achieve productivity and promote efficient utilization of resources.
  • Cost effective use of supplies and equipment in providing quality care is demonstrated.
  • Flexibility and creativity is demonstrated in response to meeting the changing patient, Department and staff needs.
  • Quality concerns/suggestions for positive change are identified and communicated.
  • Changes based on quality improvement results are incorporated into work.
  • Safe work practices are encouraged and demonstrated to prevent injury to self, peers and/or patients.
  • Other duties as assigned.

Job Requirements

• High School or GED required
• Associate's or Vocational degree preferred
• 1 year of experience in an acute care hospital setting preferred
• Ability to Prioritize and organize tasks with attention to detail in a fast paced environment required
• Knowledge of medical terminology required
• Ability to establish effective relationships with health care team members required
• Excellent verbal communication and telephone skills required
• Proficient computer and clerical skills and familiarity with/ability to navigate in clinical, business information systems, and data bases required
• Excellent customer service skills with a people oriented philosophy of service required

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently