Company Description

EDC is one of the world’s leading nonprofit research and development firms. EDC designs, implements, and evaluates programs to improve education, health, and economic opportunity worldwide. Collaborating with both public and private partners, we strive for a world where all people are empowered to live healthy, productive lives.

EDC’s approach to equity, diversity, and inclusion is grounded in EDC’s commitment to respect the dignity of each individual. EDC has a commitment to promoting equity and access to high quality education and health services that contribute to thriving communities where people from diverse backgrounds learn, live, and work together. EDC expresses its commitment to increasing equity through its strategies, services and products, which contribute to building capacity and transforming lives.

As a portfolio, EDC Solutions serves to identify, cultivate, and launch promising commercial business opportunities in a variety of content areas within EDC. Our team provides strategic and operational support across a growing number of business units, working to develop and deliver just-in-time training, tailored consultation, and award-winning products to our mission-driven clients. All fees associated with EDC Solutions services are re-invested back into EDC and its programs.

EDC is an Affirmative Action/Equal Opportunity Employer and is committed to enhancing the diversity of its workforce and ensuring an equitable and highly inclusive work environment. EDC is a smoke-free workplace, and offers a supportive work environment, competitive salary, and excellent benefits. Women, minorities, and individuals with disabilities are encouraged to apply.

EDC casual employees generally work as needed. A casual position receives statutory benefits of Social Security contributions, Medicare contributions, unemployment insurance, worker’s compensation insurance and sick leave. A casual position ends when work is complete.

This role is open to US-based telecommuters.

Job Description

The Technical Assistance Specialist, part of the EDC Solutions Operations Team, will support a range of fee-for-service opportunities designed to assist clients, staff, and content experts in the fields of mental health, substance misuse, suicide prevention, education, and more. Services include in-person and online trainings, tailored consultations, and delivering technologies, materials, and other products.

You will:

• Provide online event technical support: Basic A/V and Network troubleshooting and basic desktop (Mac/PC) support in live and asynchronous settings.
• Utilize various platforms for internal and external support including Zoom, Outlook, RingCentral, EventSquid, and AirTable.
• Develop, maintain, catalog, revise, and share forms, templates, and documents across file management systems. (Sharepoint, Box, Zoho Forms & Sheets)
• Collaborate with EDC Information Technology staff to manage shared systems and platforms.
• Collect, manage, and assess data to support operational, marketing, and management processes and needs.
• Perform various assigned duties to balance workload amongst support and administrative staff.
• Provide equipment necessary to complete assigned tasks and provide live online event support. (some peripheral equipment may be provided by EDC)

Qualifications

• Bachelor’s degree or equivalent combination of training and education.
• 2–4 years related experience in the disciplinary area, social science or public health research, teaching, training, curriculum design, consulting or administrative management, including experience with computer applications, instructional design, and Internet research
• Experience with multi-system operations involving computer technology, providing technical support in live environments, media / data asset process experience or education.
• Familiarity with basic technical troubleshooting, including Mac and PC, networks, and consumer to business class peripheral devices such as webcams and microphones.
• Familiarity with basic principles of online event production, including scheduling, timekeeping, and communication.
• Strong organizational & analytical skills and an aptitude for detail.
• Ability to thrive in fast-paced, complex, and evolving systems with a growth mindset.
• Effectively and equitably communicate with diverse populations internally and externally.

Preferred Experience:

• Help Desk experience
• AGILE Development knowledge
• Interest or knowledge in behavioral health and suicide prevention

Additional Information