Change Manager I Job at Western Governors University
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Internal Application Deadline 1/6/23
Job Profile Summary:
The Change Manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Manager will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact WGU employees and WGU students at the college or university level to increase benefit realization, value creation, speed of adaption, and improve the achievement of student outcomes. While the Change Manager does not have supervisory responsibility, this person will have to work through many others in the university to succeed. The Change Manager will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The Change Manager may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. The Change Manager will also support project teams in integrating change management activities into their project plans.
Essential Functions and Responsibilities:
- Apply a structured change management methodology and lead change management activities as defined within the Prosci ADKAR change management framework.
- Assess the change impacts of assigned projects or transformation initiatives.
- Complete change management assessments and present action plans to executive sponsors and senior management stakeholders.
- Create change management strategy and action plans in coordination with the project manager and the executive sponsor aligned with each project or initiative.
- Identify, analyze, prepare, and implement risk mitigation tactics and plans.
- Identify and manage anticipated change resistance within and across organizations.
- Consult and coach project teams using the tools, processes, and outputs of the ADKAR methodology.
- Create actionable deliverables for the five change management levers: (1) communications plan, (2) sponsor roadmap, (3) coaching plan, (4) training plan, (5) resistance management plan.
- Directly support communication efforts. Depending on the project, this may include creation of communication content and management of deliverables, as well as the overall ownership of the communication plan.
- Support and coordinate training efforts as needed.
- Support and engage senior leaders as required to ensure the success of the project(s).
- Support organizational design and definition of new roles and new responsibilities with respect to the future state created by the change initiative.
- Coordinate efforts with other specialists or stakeholders, both internal and external to the university, to ensure successful change outcomes.
- Integrate change management activities into project plans in coordination with project managers.
- Evaluate and ensure user readiness prior to and during change implementation.
- Manage stakeholders and stakeholder expectations in coordination with executive sponsors.
- Proactively track and report issues (risk & risk mitigation) during the project.
- Define and measure success metrics for the project; and monitor and report change progress.
- Support change management at the organizational level, as defined in the WGU Enterprise Change Management Plan.
- Manage the project portfolio and change management load (change saturation risk) in partnership with management during the annual operations planning and strategic planning cycles.
- Performs other related duties as assigned.
Knowledge, Skill and Abilities:
- A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR is a plus.
- Experience and knowledge of change management principles, methodologies, and tools.
- Exceptional communication skills – both written and verbal.
- Excellent active listening skills.
- Ability to clearly articulate messages to a variety of audiences.
- Ability to establish and maintain strong relationships.
- Ability to influence others and move toward a common vision or goal.
- Flexible and adaptable; able to work in ambiguous situations.
- Resilient and tenacious with a propensity to persevere.
- Forward-looking with a holistic approach.
- Organized with a natural inclination for planning strategy and tactics.
- Problem solving and root cause identification skills.
- Able to work effectively at all levels in an organization.
- Must be a team player and able to work collaboratively with and through others.
- Acute business acumen and understanding of organizational issues and challenges.
- Familiarity with project management approaches, tools, and phases of the project life cycle.
- Experience with large-scale organizational change efforts.
Competencies:
Organizational Impact:
- Works to achieve operational targets within job areas that impact on the overall achievement of results for the job area.
- Work is limited in scope and typically task-related or less complex. Work is closely supervised.
Problem Solving & Decision Making:
- Responsible for employing minor changes in systems and processes to solve problems.
- Identifies, defines, and addresses problems that are not immediately evident but typically not complex. Issues generally are within the immediate job area and solved through prior experiences or standard procedures.
Communication & Influence:
- Collaborates with contacts typically within the job area to obtain information or provide explanations and interpretation.
Job Qualifications:
Minimum Qualifications:
- Requires broad theoretical job knowledge through advanced education.
Department Specific Minimum Qualifications:
- Bachelor's degree. Education must be from an accredited institution. Education is verified.
- Professional experience in roles that required extensive Change Management skills in a large and distributed organization (5000+ employees).
- Excellent understanding of Change Management theory/techniques and the demonstrated ability to implementation implement them into a project plan.
- Ability to become Prosci Change Manager certified (Or WGU Prosci certified) within 3 – 6 months of employment.
- Ability of execute Prosci ADKAR Change Management of 1 or more projects simultaneously.
- Excellent understanding and skills in organizational change management processes.
- Professional experience in strategic planning, risk management.
- Proficiency in project management methodologies and software tools.
Preferred Qualifications:
- Change management certification or designation desired; Prosci Certification a plus.
- Project Management certification (PMP certification).
- Master's Degree. Education must be from an accredited institution. Education is verified.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Disclaimer:
This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.
As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.
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