Job Summary

Responsible for communicating effectively and professionally while handling incoming calls and written communication from/to customers. Troubleshoots, analyzes, and remedies internal and external customer issues in a timely and efficient manner and within established guidelines. Performs tasks accurately, to the benefit of the company and our customers. Responsible for keeping management up to date on any significant situations which could cause harm to the company. Develops and enhances positive and professional relationships with all customers.

Personal Attributes Required: Strong work ethic, effective interpersonal skills including excellent verbal and written communication,effective time management, professional attitude, work well under pressure, attention to detail, organized, flexible,honest.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicates with customers that are in a 1-60-day delinquency status via telephone, mail, email, text.
• Negotiates payment arrangements with the customers to ensure timely payment.
• Ensures individual inbound call volume meets company standards and calls are made in a professional manner.
• Responsible for the assessment and collection of miscellaneous fees and late charges to include addendum fees, pro rata payments, and documentation fees.
• Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
• Understands the proper usage of extension, rewrites, addendums, and forbearances. To include equipment repairs.
• Prepares status worksheets, buyouts and amortization schedules.
• Understands and utilizes company systems and use of the phone dialer.
• Understands and utilizes system status coding.
• Works with customer's and Financial Pacific Leasing's insurance company to ensure proper insurance coverage is obtained.
• Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
• Prepares demand letters when necessary.
• Notifies supervisor of any significant situations which may cause harm or loss to the company.
• Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.
• Provides highest level of customer service to all lessees, vendors, brokers and staff.
• Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• Performs all other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES NO

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must be a high school graduate or equivalent.

Compensation & Benefits:

We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $37,440.00-$38,480.00, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.