Computer Operator Analyst Job at Light and Wonder
Job Description Summary:
Main duties include call center operations and data processing for Video Central Communications system as well as connected VGT’s and components. In addition, the candidate will also support SGI field service operations and Illinois Gaming Board agents.
Responsibility:
* Customer Service Representative, taking calls from gaming agents, terminal operators and field service personnel.
* Completes computer system activities to support gaming machine installs, gaming machine software upgrades, and related service calls.
* 24/7 system monitoring of the SGI Connexus Video central communication system in accordance with the hours of operation.
* Generates system and productivity reports
* Performs various data entry routines such as updating turnover log with any unusual system occurrences.
* Coordinating, managing and executing scheduled projects as calls are received
* Working with callers 1-1 for problem solving on phone or in the lab including troubleshooting communication problems.
* Supports hotline, network management, and service call dispatch functions
Required Skills:
* Strong Customer Service / Call Center Experience
* Excellent organizational and interpersonal skills
* Some Data Center/Computer Operations experience preferred.
* Knowledge of Excel a plus.
* High School diploma or GED
* Ability to communicate effectively with all levels of operations
* Strong time management skills
* Experience with Unix, Win OS, SQL and Linux a plus.
* Ability to work 8pm-7am shift rotating 7 day on 7 day off
* Weekends may be required
THIS IS A NIGHT SHIFT - 8AM - 5PM
- Eligible to work Overtime and Holidays
- We provide 18 days of PTO and a Stipend for Health Insurance
Job Type: Contract
Pay: $15.00 - $16.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- Wood Dale, IL: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Have you ever worked in a Data Center?
- Do you have any computer skills?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Work Location: One location
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