Concierge
- New York, New York
- Concierge
- 1311
Job Description
AMAN
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
LOCATION
This position is located at our property Aman New York, in the United States.
POSITION OVERVIEW
The Concierge will assist guests with a wide scope of services and will also act as a liaison between the guest and other departments within the hotel.
RESPONSIBILITIES
QUALIFICATIONS
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
LOCATION
This position is located at our property Aman New York, in the United States.
POSITION OVERVIEW
The Concierge will assist guests with a wide scope of services and will also act as a liaison between the guest and other departments within the hotel.
RESPONSIBILITIES
- Performs all Concierge Assigned functions, preparing, and executing an ideal Aman New York Journey to guests
- Liaison between departments
- Maintain the Concierge Desk and storage areas in an orderly manner and properly stocked
- Assist guests with the following guest requests:
- Restaurant Reservations
- Theatre ticket assistance
- Limousine reservations
- Offer directions
- Assist with any guest request (at the desk, phone, text or e-mail)
- Ensure proper handling of guest confirmations, packages, flowers and mail
- Responsible for maintaining the highest quality database relating to Guest Profile
- Ambassador of Aman New York in providing genuine care to guests and team members. Well rounded hospitality professionals following the Aman New York pillars and values. Demonstrates teamwork, and culture building. Continuously support Aman New York with set goals
- Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through
- Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback
- Responsible for achieving and maintaining high guest retention ratio
- Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City
- Responsible for maintaining a clean, neat, and organized surrounding, ensuring a safe and positive environment
- Handle financial duties responsibly, outlined in the Aman New York’s Finance Controller’s manual
- Stay current with developments and procedures in Aman New York by attending each departmental meetings and work email
- Maintain proper attendance records
- Perform any other reasonable duties as required by the Management Team and Chef Concierge
- Perform any other reasonable duties as required by the Aman Experience Leadership and Rooms Division Manager
QUALIFICATIONS
- At least two years working as a hotel concierge at a related luxury hotel experience
- Be a member of the New York City Association of Hotel Concierges
- Be a memeberof Les Clefs dÓr USA (preferred)
Rate of Pay: $37.80
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