⭐⭐⭐ Join our team! Now hiring Convention Services Manager - Embassy Suites by Hilton, Denton, Texas ⭐⭐⭐

Embassy Suites Denton is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

At OHM, WE are:

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.

⭐Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

⭐Seeking supportive, collaborative, food lovers to join our team!

What we offer:

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔Health, Dental, Vision & Life Insurance Options

✔ Paid Time Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔ Hotel/Restaurant Travel Perks & Discounts!Essential Responsibilities:

• MUST HAVE AT LEAST ONE YEAR EXPERIENCE AS A CONVENTION SERVICES MANAGER
• Handles all details concerning catering, room sets, audio visual needs, billing instructions
• Communicate with concerning departments as in order to coordinate and monitor guest needs
• Documents and organizes detailed requirements of each function along with documentation tracking of group activity. Access and input data into a computer system to generate account history reports
• Ensures well organized cooperation with coordinate activities of various departments to service accounts.
• Assigns banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.

Skills & Abilities:

• Handles all details concerning catering, room sets, audio visual needs, billing instructions
• Communicate with concerning departments as in order to coordinate and monitor guest needs
• Documents and organizes detailed requirements of each function along with documentation tracking of group activity. Access and input data into a computer system to generate account history reports
• Ensures well organized cooperation with coordinate activities of various departments to service accounts.
• Assigns banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
• Strong leadership, management, organizational and communication skills.
• Exercise excellent communication, presentation, organization, time management and listening skills.
• Have computer skills to include Microsoft Word, Microsoft Excel, SalesPro or Delphi, etc.
• Presenting professionally and persuasively to individuals and groups.
• Demonstrating sound knowledge of the product and services offered.
• Working independently and demonstrating self-confidence, energy and enthusiasm at all times.
• Developing sales relationships within the community by attending community activities such as Chamber of Commerce activities and Convention and Visitors Bureau activities.
• Use analytical skills for measuring business potential and value to the hotel.
• Interact with all levels of customers and hotel management.
• Ability to motivate team members to work as a team to ensure service meets appropriate OHM and brand standards.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to challenges.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize, managing competing deadlines.
• Models behaviors to effectively motivate, lead, and develop the team.
• Comfortable with the high level of visibility and the leadership role with the hotel and community.

Education & Experience:

• 1-2 years convention services experience required; Prior experience at a similar size and quality hotel preferred.
• Bachelor’s degree preferred, minimum of High School Diploma or GED required.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Experience:

• Events management: 1 year (Required)
• Customer service: 1 year (Preferred)

Work Location: One location

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